Hi All,
Just wanted to let you know how impressed I am with Creative's customer Service.
I bought an MP3 player from them 3 years ago and the audio connector started failing. It is obviously well out of warrenty, and I don't even have the receipt anymore. I contacted them to see if they ran a repair service, and how much it would cost.
Next thing I know I've been given an RMA and I figured that as it didn't work I may as well send it in even though they hadn't indicated a price for repair.
4 Days later I received my repaired unit. No Charge.
I don't know if they do this for everyone, but I'm very pleased
Saved me splashing out £130 for a new one.
Compared to the reports on Ipod customer service I know who I'm buying from in future!!
Camalbitboy