Originally Posted by DR
Copy of page from Savastore.com, as of 07-02-2007, 05:17 PM
You forgot the best bit ...
Originally Posted by Savastore
Information relating to warranty and returns procedures for existing Savastore.com customers whose products are not covered by a manufacturer’s warranty will be provided within the next 48 hours.
2 _weeks_ later and there's still no contact details about that! ! !
The old numbers where:
Cust/supp 0871 666 6606
Tech/supp 0871 666 0101
Major A/c Supp 0871 666 0102
However after just checking I can confirm this gives you a lovely recorded message reading out the statement form the website before hanging up. So no more info there then.
I put an order in at the end of November, and the wrong camera arrived (mis-pick), as well as a PC graphics being DoA (turned out to apparently be a memory seating issue).
These where both sent back within 2 working days of delivery (would have been next working day as delivered at 16:30 and most of the next day was spent trying to get W/Elec customer support to pick up the phone ...). To be fair once I did get through and did a couple of basic diagnostics over the phone (yes - things I'd already tried) they where very helpfill in getting me an RMA, and the 6 week repair time isn't too bad I suppose over Christmas - although I did have to keep chasing on this to get it moving.
Sounds like I've been very lucky to get the PC back at the end of January just before all this news broke. The camera was listed as out of stock, to be delivered in 1-2weeks (was like this from 1st week Decemeber, checking every week until the site closed) and so has still not been delivered. Sounds like this may have been from the supplier pulling credit.
Fortunately this is under a business account - and so we haven't actually lost out on the camera (as we don't pay until after the goods arrive), but it leaves a huge question mark over the support for the 7 Aries PCs we purchased over the last year.
Guess I'll just have to wait and see what globally say about that (although not too hopefull)!
Chris
Fold Hill Foods Ltd