[EasterEEL]

Hi Bob, Good blog interesting to read your experience.

In truth I think things went reasonably well for you. All of these installers are under ridiculous timescales and customers get a bodge job as a result.

When I had Sky upgraded to HD last year also adding multi-room. Sky advised me that I would get call on morning of the install advising a time. I duly got a call advising 11:00-13:00 forcing me to take the day off instead of half a day.

The installer actually arrived at 16:00 and then advised he could fit the HD but could not do the multi-room because he did not have a ladder long enough to get to the satellite dish on my roof. My house is a typical 3 bed semi. He said he would visit on Sat morning to complete.

Stupidly I agreed to this and there was a no show on Sat. When I phoned the mobile number he left me a voice message said he was on holiday for a week. This took several calls to Sky and three weeks and another day off work for my wife, to resolve.

Additional problems I was left with were he had not matched my existing Sky card to my HD box, but had matched the second card for the multi-room card to the HD box. This meant the Senanta subscription channel was only working on the wrong digi-box. Also both digi-boxes are required to telephone home and there was no telephone line in the bedroom. To save time he ran the telephone line back out of the ground floor up the outside of the front of house and into the bedroom. He should have run the cable through the house. None of this was explained to my wife.

I also go no help with my AV set-up and in fact he said this normal as HD takes up to two hours to become available after an install.

Still I have wanted to get this off my chest for a while.

regards....Roger

P.S. The first cabler was asked to take his shoes off and ony then went and got the elasticated plastic over-shoes. I am sure he took them off when he went out to inspect the height of the roof.