| Not so Good
Hi,
Made the mistake of buying a complete PC from these guys at the end of last year for a friend of mine who is a novice. They seemed to offer a good deal, initially promised delivery in 10 days, after 7 days received an e-mail stating that due to an unexpected volume of orders the maching would be delayed another 14 days, decided to wait, after 16 days and still no PC I phoned them up and was promised the machine later that week, it duly turned up on a Friday afternoon and was DOA. I phoned them up that afternoon and was told there was no one there to help, to call back Monday. After waiting all weekend I called on Monday, was kept waiting on the phone almost 30 minutes, then after running through some basic diagnostics stuff was told the whole machine would have to be returned, would need to be checked (which would take upto 14 days) and only then would the machine be repaired or replaced. Needless to say, I hit the roof, demanded I speak to a manager immediately, and being lied to that no manager was available, after threatning to contact their local trading standards office, they miraculously found a manager, who told me I was being unreasonable expecting my machine to be proritised over others. After a protracted conversation where I explained their staffing problems were not my problem, my solicitors and the trading standards were, however, their problem, they managed to prioritise my machine and get it turned around in 5 days.
Thankfully the machine eventually worked, but their service department is an absolute joke, it's almost as bad as Sky, I will NEVER do business with this company again for any reason.
Deal with at your peril!
Dave |