| Things that bug me about Eclipse:
- Nearly everything on their website is listed as 'normally in stock'. WTF use is that?
- Prices in store are higher than on their website. I once asked why and was told 'the website has lower overheads'. I pointed out that stuff ordered online is shipped from the warehouse at the back of the store, the exact same place where the sales guy goes to fetch anything you buy in store. The guy just kinda shrugged.
- Their service is so slow. So so slow. When you eventually get to the counter and say what you want the guy disappears to the warehouse and gets it. This can take a surprisingly long time. Then he rings it up. computer. Then you pay for it. Then he takes it out back again to 'scan it out of the system'. This too can take a surprisingly long time. Apparently no one has thought of connecting the point of sale system to the stock control system.
- One of the sales guys once asked me 'Is IEEE1394 the same as Firewire then?'. (This after he told me they didn't sell Firewire harddisk enclosures because he was looking at their website where it says IEEE1394.)
- They want to know who you are, even if you're paying in cash. This is because 'we have to put a name on the invoice'. My name is Bob Smith.
- I've known several people who've worked there at various times. None of them had anything good to say about it. |