I can only comment on their online service, and it seems poor.
I've placed 2 orders with them. Primarily to get 2 of
these i-Cage enclosures... first time, the order was delayed and then cancelled... second time was on July 19, and I've heard nothing since then.
And yeah, I have to agree with that comment about "
Usually in Stock" status. I first placed an order with Eclipse because I thought they most likely had everything ready to go. It obviously means nothing since I was told roughly half the items I had ordered were out of stock, and they were waiting on them.