Rang again today a week after cancelling an order to ask where my refund was,
"Hello I'd like to enquire about a refund on order *******"
"Sorry sir this has just gone through today"
"Today?"
"yes sir"
"Why has it taken 5 working days for you to refund a card, after several phone calls and conformations from yourselves both verbal and written that the refund is automatic and complete?"
"I don't know sir, very strange"
"Can you give me the conformation code?"
"Errr??, one minute"
This is where they hopefully actually refunded that card
"The number code is *****"
"So you're 100% sure the refund has gone through?"
"Yes sir"
Well at least they were polite
