&roo
I apologies if your order has been delayed.
Our service levels shown clearly online and on every automated status update e-mail confirm our dispatch dates as estimated. Your order was delayed to a volume of orders and we did e-mail you to inform you of the delay precisely to prevent disappointment... I would ask you to respect the picking dept who ships hundreds of orders per day.
I Understand you have requested your order to be upgraded to pre 9am delivery free of charge, unfortunately this is not feasible as you have not paid for a guaranteed service, I would understand if you had paid for a next day delivery but you have not.
In fact the only service we do guarantee would be a Saturday delivery, if you had paid for this service level then we would of course refund the extra carriage paid for the Saturday delivery as we feel it only fair to refund a customer for a service level they have paid for but not received.
To say we do not care is unfair, do you really believe this is true ?
We DO understand the importance of timely deliveries and for your information we are in fact going through big changes at the moment so we can resume the service once offered of shipping same day
Improvements / Expansions
If you can PM me your invoice number we can either ship tomorrow for delivery Thursday 22nd to an alternative address if this would be more convenient or if you still wish to do so cancel your order.
I truly hope your faith has not been dented beyond repair as we certainly do not wish to lose you as a customer. Our growth and development over the past 20 years has been largely due to return business from long-standing customers, who are all greatly appreciated. Thank you for taking the time out to email us and please rest assured that your comments have been read, understood and are being acted upon already in the background.
Best Regards