[wombar]

Sounds like the Eclipse that I dealt with a few years ago, nice to see they still haven't changed. The fact that the system arrived faulty and that they told you to use the onboard graphics instead of a dedicated card you paid for just goes to show what kind of service you can expect from them. They really should have offered to pick up the machine at their expense rather than telling you to return it at your expense.

How long is the warranty for?

Personally, if it were me, I'd be inclined to just get a friend who knows about PCs to simply replace the DVD drive (they're only about £20) and assume that the warranty is probably going to be useless if you need it anyway. You just know they'll have the machine for weeks at a time if you return it for repair.

Replacing a DVD drive is pretty straight forward, even for someone who doesn't know much about PCs. Of course this leaves you without a warranty potentially so you'd need to make your own call on that.

The sale of goods act says that goods must be fit for purpose and free from defects, which your system clearly isn't. I'd be inclined to call Eclipse (if they'll talk to you) and insist they pick it up and fix the drive and graphics card that was faulty on delivery. There's no point going to TS before you've tried to talk to Eclipse because they'll just ask you to talk to Eclipse first.

How did you pay for it? If you paid via CC, it might be worth talking to your card company and see if they can offer any help.

I must admit I'm amazed that a company like that is still in business. I returned some stuff there are few years ago, and their returns dept is always full of angry people who have had to go in person because they can't get through on the phone.