PC Advisor basically don't want to lose what is probably a long term advertiser, unfortunately that's the way it works in business. I saw their advert in Micro Mart years ago and made the mistake of ordering from them, NEVER again I tell you (and everyone else who will listen quite frankly)
If it were me, I'd just write the warranty off because it's going to have to be something pretty big to warrant the expense of posting a PC with all the relevant packaging to protect it. If you do ever need to send it back, make sure it's REALLY well packed or you could be looking at a claim it wasn't packaged properly and therefore the warranty if void
Sending your PC back to Eclipse for what would probably end up being 5-6 weeks by the time they've got their act together, is probably more hassle than its worth IMO. Of course it really depends how PI**ED you are at them. You should be able to take them to small claims court if they won't collect at their expense (Sale of Goods Act etc), but that depends whether you want the hassle. At the moment fixing the problem would cost no more than £20 in parts and a beer for a mates time if you don't want to DIY.
Writing a letter to their MD (or possiby get the name of the manager) would probably yield better customer service, but I wouldn't bother sending a letter addressed to their "customer service" department because you'll just be dealing with the people you have already been dealing with.
My opinion (for what its worth), take the PC and maintain it yourself, and make sure you tell other people about your experience dealing with them.
Originally Posted by bnorth99 
thanks for the advice wombar and jeffell
the warranty if for 1 year but after 1 month (premier30) its return to base at teh victims expense. I reported the graphics problem after 18 days and asked for it to be fixed under the warranty on day 29 so I should be covered.
of course Eclipse try to delay matters (asking me to contact the monitor maker !) and now say I'm out of time !!
but since they also say on RTB it will take up to 28 days to fix (cos they have to get a new part off the maker !!!) I may well buy a new DVD - as you suggest - and get a friend to help fix it.
this will invalidate the warranty and the worry is of course if something else falls off next !!
yes I should have checked what a terrible reputation Eclipse (of coventry distinct from sussex one have) .
I think the reason they are in business is that PC Advisor are always saying what wonderful products they have - for some reason !!??