Hello and welcome emc
Hope you get your problem sorted. Here are some bits of info you may like to have a gander at, as a brand new member...
click link here for handy stuff about post counts (how many you need before you can send pms, get an avatar, & what-have-you..)
whereas
this link will help you find your userID, useful if you are thinking of registering for free shipping with scan for orders over £20.
Have a nice stay & see you about.