[joe pineapples]

I've bought a fair bit from Scan in the past, and to be honest, never had to test their customer service, through a faulty product. But from others experience, i'm pretty sure i'm in safe hands if needed. Scan are not always the cheapest, but neither are they a fly-by-night company. Getting the balance right between quality AND service, is the most important thing for many. Thats why i dont personally see this as a threat.