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Old 08-08-2008, 03:30 PM   #2 (permalink)
Bob Crabtree
HEXUS.lifestyle
 
Join Date: Apr 2005
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Re: Analysis - O2 gaining traction in the UK broadband market

Scott,

Pleased you highlighted 02 in this piece!

I've recently had personal experience with the company's tech support and I was impressed!

The first-line support person that I spoke to on the phone was someone who was based in the UK and clearly did know his techie stuff - he wasn't just reading from a script.

And I've had others tell me they've been impressed by this side of things, too.

I also have to say that I reckon the pricing is pretty good.

I mean to say, I signed up to 3Mobile's cheapie mobile-broadband service in March, opting for £10 per month on an 18m contract with a 1GB download limit - anything more costs you an arm and a leg.

On top of that, I pay £25 per month to Virgin for a reasonably fast fixed internet service - downloads of close to 10mbps.

So that's £35 in total, compared to £20 with 02. Okay, 02's landline broadline is slower than my Virgin connection but that 3GB limit of 02's for mobile broadband seems to be far more reasonable than the 1GB I have with 3mobile.

Cheers

Bob
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