Originally Posted by Zak33
Keep BMW UK in the loop. They'll need to help the dealer financially. But you wont sell it on easily even "fixed" because all the work will show up on the BMW central service history computer network, so other dealers will see the problem IF they're smart enough to check when you offer it for sale.
Hadn't thought about mentioning it to BMW UK. I'll suggest it.
You echo our concerns about the cars value and ease of resale. At the moment the dealer won't provide a vehicle value at all.
The most satisfying outcome for both parties I suspect will be BMW buys back the car as a part-ex and therefore keeps the customer and has a year or two to rebuild their confidence in the company.
Any other outcome and BMW loose a customer. Some would just accept that but my family is traditionally quite vocal about postive and negative experiences. My sister, her partner, one aunt and her daughter all drive BMW's so any acrimony from this could be more than just a single car.
Fingers crossed BMW get it right.