Originally Posted by ionicle
its all well and good to have good customer service
but a good broadband provider, in my opinion anyway
you wouldnt need to contact the customer service...
Qui?
SCANs customer service keeps me going back to them... they are efficeient and havn't done anything wrong with me (i've done things wrong on my orders everytime
) and SCAN have sorted things... i would want the same thing from a broadband provider....... which is what O2 offer...
and you don't have to be having a problem to ring customer service...
it should be unlimited, with NO fair usage polocy
no... it shouldn't... otherwise you get the minority who suck uip all of the connection and leave everyone else high and dry... BT's network cannot support unlimted usage... the FUP is there to benefit their other customers... and make it fairer to everyone overall
it should have 8mbps, and BE 8mbps, not 5,4,3 or anything else
again... nope... BT's network can't handle the speeds.... and besides.. they do say when advertising that they offer
UPTO 8Mb... the only reason that there is the variation in speed is down to BT's infrastructure...
and it should almost always work, if there ever is a problem (inevitable) then the customer service should be there to reassure customers and perhaps ring them, rather than waiting to be rung ....
but there is no way you can possibly do that... so an exchange goes down.. and you want the company to make enough people available to call everone affected and still be able to deal with other exchanges that could be having problems and general enquries?
all that for 20 - 25 quid a month would be ideal..
all of that would be ideal... i agree.. but it aint gonna happen until BT roll out fibre to every home in britain...
i wont really be happy till i get all of it..
Your not going to be happy for a long, long time then
