Originally Posted by ionicle
its all well and good to have good customer service
but a good broadband provider, in my opinion anyway
you wouldnt need to contact the customer service...
it should be unlimited, with NO fair usage polocy
it should have 8mbps, and BE 8mbps, not 5,4,3 or anything else
and it should almost always work, if there ever is a problem (inevitable) then the customer service should be there to reassure customers and perhaps ring them, rather than waiting to be rung ....
all that for 20 - 25 quid a month would be ideal..
so what 02 are offering is some of it..
i wont really be happy till i get all of it..
It's an interest concept in customer service. I do like the idea of someone ringing you up to tell you you're broadband not working, if that virgin media had that service they'd ring me everyday - I power down my modem when I'm not on the internet.
At 20-25 notes a month you have no chance of getting that level of service. At work we have 24/7 support for the internet but I think it's a bit over £25pm.