Malfunction
Glad to see your order is on its way however I shall try and explain and clear a few things up for the rest of the Hexus users that may be in a similar situation.
The problem mainly arose due to the Christmas break we had, (around 10 days) anyway when we all came back from Christmas we had around a lot of internet orders to try and clear up which started the problem, from here it sorta snowballed and we had a lot of orders on the 4th, 5th, 6th Jan...
At this point we basically got to a stage where there were so much information and orders outstanding that our invoicing system (which is normally superb may I add) basically decided that it would start to play up, this in turn made it a lot harder for the dispatch department to clear the backlog as it was taking 10 times longer to serialise all the serial numbers for the invoices to be dispatched. Basically what would happen is that they would allocate one serial number for a part then the system would freeze for 15 seconds or so, obviously with the amount of parts they were trying to serialise for invoices made a normal quick easy job turn into a nightmare.
On Monday the invoice system had an update to resolve the problem we was having with the serialising of numbers and all seems to be ok now, however by the time the update of the software was implemented we had a severe backlog of orders therefore it was decided in order to get things back in line as quickly as possible any futher orders would be picked 2 days later than normal.
Hopefully over the weekend most of the backorders should be cleared and then we can concentrate on getting the newer orders out however at the current moment we are still advising customers that it may be delayed by a few days.
Please bear with us whilst we clear this backlog, I know it is quiet frustrating and I can sympathise with our customers however at the end of the day it was impossible to forsee this problem however I am quietly confident that we should have normal service resumed.
If anyone is effected by this and hasnt been given email notification regarding the delay if you can PM me the invoice number you have been allocated as well as your name and email details I shall see roughly where it is in the que and hopefully be able to provide further details if needed regarding estimated dispatch date.
Hope this clarifys the situation,
Regards,
** Update 28th Jan **
Ok we do still have a number of outstanding orders however they are subsiding slowly but surely
. We are currently advising customers to keep an eye on the automated emails for further updates regarding any orders place and to also note the estimated date of dispatch when they place the order.
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