Firstly Thanks to Matt for relocating my login details.
Right to business..... to explain the Knowledge base as it stands against our OLQ (Online Query) system.
Prior to January this year the KB was unsure where it was headed and what use it had it was a very confused Knowledge and was making the products seem untidy with stacks of KB entries that really shouldnt be attached to the product. January came and with it a new year and a new KB, the database was reset and the decision was made that only "Product specific Questions relating to Products in a technical fault/configuration/Driver/BIOS support manner and hopefully, were possible, the resolve to fix the issue" would be authorised, it is after all designed to help customers fix any issue that we have been made aware of without the need of one to one support or (Where possible) fixing the issue prior to a return.
The types of issues that make it onto the product and give a bonus point for content are KB entry's such as
Question Board X:
When installing windows onto a mirror *or* a stripe the board and operating system work fine but when using a stripe and mirror the Raid fails.
Answer:
The BIOS needs to be updated to rectify the issue and will allow a mixed raid, the BIOS and the release notes can be found here:
WWW.Download_me_here.com
This is a knowledge base style entry that offers a fault and fix directly related to the product and any customer with that board wanting to used a striped mirror will now be free to do so without spending time and money on support calls.
Question NF7 DDR400 Firewire USB 2.0 AGP NForce 2:
Will this work under Linux kernel 2.2.26 with all my other modules? will all dependencies be met?
This is not a Valid KB entry neither would "Does this work with my 3210 mobile or my Nokia 6260"
Compatibility as in will A work with B is a standard Sales/Product question
Does it come with this and that is once again a product question and would be best answered via an OLQ in the support section as these are answered directly to your mailbox and do not need to be authorised to the website clogging products with questions that more than likely nobody will need to know or would likely ask about again.
With faults that are not product specific i.e My system bought as scan parts powers but does not give a display which could be any one of the main components and is quite a regularly reported fault would need to go into the Returns/Technical OLQ system so we can do diagnostics with yourselves via the OLQ system as the KB only puts the Question to the website/product and allows for an answer.
The OLQ system can be located under the support section of our site
http://web6.scan.co.uk/Support/index.asp
The options available are:
Sales Queries
Need some information about our products? Whether your requirements are retail or corporate, our pre sales technical team are at hand to answer your query...
Technical Queries
Having technical issues with components bought from us? Contact our team for assistance on any hardware related issues you may have...
Customer Service Queries
Contact our team for any non-technical service queries such as order tracking and amendments, courier issues, damaged or wrong parts and general Information...
Returns Queries
Need info relating to a return of parts? Here you can log a query to obtain assistance in the issuing and processing of returned items.
Knowledge Base
The Scan Knowledge Base, a new technically-driven database service designed to share knowledge on product problems and solutions.
As you can see the support section offers many solutions depending on what it is that you are after as well as parcel tracking returns tracking my account and others and a description of what each one is for.
I have tried to be as informative as i can as to the KB and how its intended *But* if i have removed a question from the KB pool that you feel was valid and shouldnt have been deleted with the above content in mind then please resubmit the question with **Hexus** at the beginning and i shall have another look at it after all "to error is human"
If you have any other questions or points on the Knowledge base then feel free to reply (no doubt youll dissect my post in true forum fashion) and ill do my best to help answer/rectify the issue.
Peace out