[Zak33]

A quite ridiculous drop off in customer support has occured.

I've been Orange for 4 years, and that's because they answer fast, sort problems and offer unparalled service.

Well....they did! Now it's 1-> 1 1/2 hours on hold, and it is tiring me out.

New 5500, wanted it for a long time, new tariff, went and pre ordered in store, and collected.

Text Message Centre wont work....cant input it. Need SIm update.

Long Story -> Short.....I was on hold for so long, for so many times, that my total time spent on 150 (Orange Customers *cough* Support) has exceeded 5 hours.

I sorted the problem myself eventually by fluke, putting a few other sim cards in until the phone sorted itself out and is now working...

but what a nightmare.

Qucikest I've got through? 15 minutes, by calling the "I'm leaving ORange" line and bluffing my way through to an internal transfer.

Longest? 1 hour 50 minutes.

Do the Orange staff know how long we're holdng? Nope...they have no way of knowing why so many people are angry when they get through. That's not a good way to run a call centre.

Rant over.