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if it's a contract phone you should just be able to ring up your service provider and get it sorted under warranty? Otherwise try the manufacturer, they might request a receipt in which case you'd need to ask the aforementioned relative for it, but with a bit of luck you won't need the receipt. ring up your service provider or the place the phone was purchased from if it was bought outright, and explain the joystick not working problem, then ask if you can get it replaced/fixed under warranty...asking can't hurt!
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