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| Audio/Visual - Standard and HD Discussions about audio and visual equipment, media and content for both standard and HD |
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21-02-2007, 10:53 AM
| #1 (permalink) |
| Member Join Date: Aug 2005 Location: Near Brighton....... alright, dammit, Worthing :p
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| Impressed with Creative Hi All, Just wanted to let you know how impressed I am with Creative's customer Service. I bought an MP3 player from them 3 years ago and the audio connector started failing. It is obviously well out of warrenty, and I don't even have the receipt anymore. I contacted them to see if they ran a repair service, and how much it would cost. Next thing I know I've been given an RMA and I figured that as it didn't work I may as well send it in even though they hadn't indicated a price for repair. 4 Days later I received my repaired unit. No Charge. I don't know if they do this for everyone, but I'm very pleased  Saved me splashing out £130 for a new one.Compared to the reports on Ipod customer service I know who I'm buying from in future!! Camalbitboy Q6600 8800GT  ______BigPoota _________________LittlePoota Intel Core 2 Quad Q6600 _______Athlon 64 X2 4800+_____________ AMD Athlon 2600+ ASUS Striker Extreme 680i______ASUS A8N SLI Deluxe___________ATI 9800 Pro 4Gb crucial ram_________________2Gb ram_______________________1Gb ram 2 X 8800GT OC[SLI COLOR="White"]_________________[/COLOR]2 X Leadtek 7800GTX In SLI_____15" Sony TFT 150Gb Raptor X_________________250Gb Hard Drive______________15" NEC TFT 500Gb Western Digital___________19" Viewsonic VX912 Soundblaster XiFi Fatal1ty Creative T7900 7.1 Dell 2405 Widescreen Monitor Razer copperhead mouse |
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23-02-2007, 06:28 PM
| #3 (permalink) |
| Senior Member Join Date: Aug 2003
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| That's impressive. My experience with them isn't bad, but not as praiseworthy as yours. My Elite Pro failed within a year, and I contacted them for an RMA. After several email exchanges (they wanted to make sure that the fault isn't on my end), I was issued an RMA number. I sent it on the 25/01/07 via special delivery, and the card was sent back on the 21/02/07 (Wednesday). I missed the delivery, so I now need to wait till Monday, but I got an email saying it was shipped, so it could've only been that. That's 4 weeks, which is.. one of the slower RMA service I've experienced - though after all said and done, I am just relieved it is being sent back.  |
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27-02-2007, 09:32 AM
| #4 (permalink) |
| Member Join Date: Sep 2004 Location: London
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| Not quite so good, but reasonable all the same. My X-Fi died for some unknown reason. Once I got past the silly questions (I was getting a PCI error at boot in two different machines) about software config I sent it back and had a replacement within a week. |
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