ok I thought I would ask you all what should happen next, that is, before I call 'Ford Customer Relations' and 'ave it.
Basically a girl I know bought a second hand 1.6i Ford Focus Automatic on an X plate approx 6 months ago, direct from a dealer.
The car came with a titchy 3 month warranty and has been back in the garage multiple time for various things, except there has been one major problem, the Automatic Box hoses keep coming off and as a result the dash lightsup like a christmas tree frequently, now apparently this is a known fault on Focus's and the last owner even went as far as replacing all the hoses to stop the problem. The problem is it didn't.
Now the car has a major problem and the same garage who supplied the car have told her that it requires a new gearbox. (£2,000 inc labour) The times this had been into the garage under warranty were not seemingly documented correctly, and whilst the garage is not denying it came in for this problem when under warranty, they are now telling this girl that the warranty company know nothing of the problem so would not pay for it anyway.
The way I see it, the fact the warranty company don't know is neither here nor there, that was the garage's responsibility to inform them after all. The garage manager is being rude and not even allowing this girl the opportunity to speak to him and not only that, for the first time they explained the work they had done when she walked in with a bloke from work who had given her a lift to the garage to collect her car. Personally that strikes me as extremely sexist and i feel like going down the garage on Saturday and kicking off.
I am advising the girl to go straight to Ford Customer Relations and deal with it with them and explain that you feel the garage is as much use as a chocolate fireguard. At the same time i have said she may have to pay for some of it at a push, but I would go for no more than 50% and get the labour free.
Thoughts peeps? Need your advice before I go down there and kick off and then burn the ears of some poor person at Ford CR.