Bob gets Virgin Media broadband & TV but is less than impressed with the installation

[RobTi]

i think that if you have hdmi switched on it disables the rf output
Robert

[Bob Crabtree]

Originally Posted by RobTi

i think that if you have hdmi switched on it disables the rf output
Robert

I'll take you word on that, but we won't know how useful your comment is until Melissa comes back and tells us whether her box is high-def or, like mine, standard-def.

[Lee @ SCAN]

Well it looks like NTL, Virgin or whatever you want to name them have carried on how they left off.

My parents yesterday had virgin phone and broadband installed at 3 pm.

I got to their house at 6 to find that the installation was not right and the modem's sych light was flashing completely. Not only this but the phone sounded funny upon picking it up with like a space-aged dialtone.

After ringing their support line (0906 - eek) they've now got another engineer booked for Friday to come and fix the install.

Fingers Cross that it's 2nd time lucky hey...

[BUFF]

Originally Posted by Lee @ SCAN

After ringing their support line (0906 - eek) they've now got another engineer booked for Friday to come and fix the install.

you can get the call charges credited back if it's their fault.

[Lee @ SCAN]

Originally Posted by BUFF

you can get the call charges credited back if it's their fault.

Yeah, I've just found this out as they had to speak to the parents to sort a time on Friday and told my mother that they would refund the cost, and then as usual she forgot to relay the information.

Hopefully, I'll be able to get it working Friday so I will not get mithered ever again asking to check ebay and various other places that my mother likes to browse about.

[Bob Crabtree]

For the record - this is the email Virgin sent out just recently:

From 1st July, our broadband helpline number is changing and from then on it'll cost 25p per minute to call from a Virgin home phone, plus 10p to connect. Mobiles and other networks may vary. The new number is 0906 212 1111.

Over and above this, we want to make it quicker and easier for you to find the information you need. So when you need help, here's what to do:

Step 1

If you're having trouble with your broadband service, for example if it's running slower than it should be, or you're having trouble seeing certain pages, the first thing to do is switch off your computer and modem, then restart it again. This may repair any basic faults right away and get you back up and running quickly.

Step 2

If that didn't work, the next thing to do is call our service status line on 0800 561 0061 to find out if there's a problem in your area. It's absolutely free. Or if you still have access to the internet, you can visit our help site. It's at http://www.virginmedia.com/help

If you have questions about things like how to set up your email account or how to sort out your internet security, you'll find the answers online too.

Step 3

If you can't find what you're looking for online, or you can't look online, then you can call our new broadband helpline.

We have over 200 Virgin Broadband experts ready to help if you're having issues with your Virgin Broadband modem or service. So they can help you faster, you'll need to have your account details to hand and be at your computer.

If you have a question about equipment that hasn't been supplied by Virgin Media, like your computer or your Blackberry, then you'll need to get in touch with your manufacturer or you can call the PC helpline on 0906 991 0001. It costs £1 a minute plus 10p to connect. Mobiles and other networks may vary.

We hope that helps and that you continue to enjoy the same great service!




The Virgin Media team




Virgin Media is the new name for NTL, Telewest and Virgin.net.

For more information about us, or to view our privacy policy, please visit the links below:

Privacy - http://allyours.virginmedia.com/html/legal/index.html
About Us - http://www.virginmedia.com/about/

[mcmiller]

same company, same crap service and now there charging a premium to tell you to restart your pc

[laurei]

I know exactly why these problems happen

[dave87]

You do?

Care to share?

[nichomach]

That'd be because you haven't bought any of the huge list of mobile phones and laptops (priced in dollars) that laurei's about to spam up as soon as its post count goes up?

[dave87]

Originally Posted by nichomach

That'd be because you haven't bought any of the huge list of mobile phones and laptops (priced in dollars) that laurei's about to spam up as soon as its post count goes up?

ROFL, Spammer baiting has never been so fun.

[Bob Crabtree]

Rofl!

[Mike Pullen]

I came across this as i typed virgin broadband problem in the search engine, i've got mine coming tomorrow after staying on dial-up for an eternity because i didn't want to go into a contract i couldn't abide to.
Hopefully i will have hardly any probs after reading the tips on your thread, thanks.
Regarding NTL/VM installation guys, i'm not surprised as my brother used to work as an installer for them, he needed a joint in the morning to even get up and the way he described some of his jobs he'd have been on watchdog if he was a builder, they get paid per job, not per hour which is another reason they don't hang around for long.
Regards