RMA Issues

[jimcumming]

I've been using Corsair products for years now and have never had any problems with them. That was untill the other day when my 2 month old HX620 Psu went bang. No worries there I thought, it's got a 5 year warranty.

What I didn't realise is that Corsair expect you to send back faulty products to their office in California. While this may work okay with relatively lightweight and small memory sticks, power supplies are a another matter.

I've looked at a number of shipment options and it looks like I'll have to spend somewhere in the region of £50 minimum to send my PSU back to the states. That's a hefty fine for buying a faulty product and one I don't think I should have to pay. I think that if corsair are going to sell anything heavier than memory, it's only fair that they have some european representation to deal with returns.

[Paulm@scan]

If you purchased this from Scan I know we will honour the 5 year warranty here so there will be no need to send it to California. If not I suggest you check with the reseller you purchased this model from who should be able to swap it out straight away with it being only 2 months old.

I am sure Yellowbeard will back me up on this one.

Hope this helps.

Regards

[jimcumming]

Paul thanks for the advice. Unfortunately didn't purchase it from you, I got it from your colleagues down the road in Stoke. I've not even attempted to contact them because I've no appetite for a hour long phone queue.

But apologies to Corsair, I should have given them a little bit longer to respond to my email. They've now given me an address in the Netherlands to ship the product back to. That should be a much more reasonable option.

[Yellowbeard]

Originally Posted by jimcumming

Paul thanks for the advice. Unfortunately didn't purchase it from you, I got it from your colleagues down the road in Stoke. I've not even attempted to contact them because I've no appetite for a hour long phone queue.

But apologies to Corsair, I should have given them a little bit longer to respond to my email. They've now given me an address in the Netherlands to ship the product back to. That should be a much more reasonable option.

No worries Jim and we are sorry your unit failed. We'll do our best to make your replacement as painless and swift as possible. Let me know if I can help in any way.