Corsair is hiring!

[Gareth - ASUS]

THREAD CLOSED. THE POSITION HAS BEEN FILLED.


Corsair is hiring! Do you fancy working for one of the most respected PC component and gaming hardware companies in the world? Corsair Components is looking for a Community Support Specialist – North Europe, to provide first-class end-user technical and customer support, and also look after Corsair’s customers and fans in the community. This is an exciting role for a PC enthusiast with a passion for excellent customer service and support. The job spec is pasted below. Click the link to go direct to the role on the Corsair website, and apply!

http://ch.tbe.taleo.net/CH05/ats/car...&cws=1&rid=406

Position: Community Support Specialist – North Europe
Location: UK - Milton Keynes

Job Description:

General Purpose:

• Provide end-user technical support in Corsair forums and third-party forums.
• Assist in verifying system compatibility challenges with resellers, distributors and SIs.
• Assume an advocacy role within online communities. Inspire, educate and reward.
• Ensure that Corsair customers have the best support experience possible.


Position Summary, Responsibilities and Expectations:

• Provide end-user technical support, primarily to customers in the UK and North Europe, via phone, email, chat, forums, Social Media, and customer support tools. May on occasion provide technical assistance worldwide.
• Validate RMAs and assist with processing.
• Work with the lab at HQ to assist in verifying system compatibility challenges (i.e. motherboard or memory) with resellers, distributors and systems integrators.
• Actively monitor and administrate forum activity on official Corsair forums.
• Actively monitor and administrate activity on Corsair Social Media platforms (i.e. Facebook and Twitter). Engage with and support customers / fans.
• Become a valued member of other key enthusiast and gaming communities, while continuing to advocate Corsair and provide support where appropriate.
• Publish product showcases and build logs in key forums, where permitted to do so.
• Contribute to process improvements where applicable to ensure 1st class support.
• Establish and maintain effective working relationships with all Corsair departments.
• Be customer-centric and an effective written and verbal communicator.


Essential Skills and Experience:

• Be fluent in spoken and written English. Other European languages an advantage, particularly spoken and written Swedish.
• Bachelor degree, and minimum GCSE (or equivalent) Grade A-C in English Language
• Minimum 3 years of experience in a customer support/service organization, ideally in a related market
• Experienced with CRM software. Salesforce.com an advantage.
• Proficiency in MS Office (Word, Excel and PowerPoint).
• Exhibit strong organizational, analytical, and critical thinking skills.
• Ability to work independently and as part of team, and able to multi-task.
• In-depth familiarity with gaming and PC hardware communities.
• A deep understanding and passion for using social media an advantage.
• Enthusiasm for PC gaming an advantage.
• Some travel required, including overseas (Europe and US).

Corsair is an EOE