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| David Director of Commerce & Publishing |
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07-11-2007, 12:19 PM
| #1 (permalink) |
| 'with great power comes great responsibility....'  Join Date: Jul 2003 Location: Purton, Wiltshire
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 | Do not call me to ask if things are okay if you can't fix them I just had a call from Apple - 2nd in 2 days asking me about my iMac experience, so I unloaded and told them - they firstly tried to sell me Leopard which I bought on the same account as the Mac so their system should have told them that. They asked me if I had any niggles, and I said 'Yep' anyhow - the second I said this he had no idea what to say. It's like when a waitor asks you if your food is okay and you say 'no' they need to have a follow up and not expect everyone to say things are fine. They then asked if I had any hardware problems, and told me about the £30 or something per call which Apple will charge me to speak about technical problems, I said yep its ridiculous and they tried to sell me Apple Care. I'm all for upsell - don't get me wrong, you can often get good services flagged to you which you didn't previously know about... However, calling me up and stating the company charges a lot of money is nothing but scaremonger tactics. I told them I knew about Apple Care, and he said - your technical support runs out tommorow (Ed - I've had a Mac 90 days? Wow....) I informed them of the fact that my iPhone seemed to fail to charge perfect from the Mac - his response - you have an iPhone? Wow - is it good?. |
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07-11-2007, 12:23 PM
| #2 (permalink) |
| Will work for beer...  Join Date: Jul 2003 Location: Preston, Lancs
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| Re: Do not call me to ask if things are okay if you can't fix them Professional outfit, eh? And people bitch about Microsloth... I've had follow-up calls from Bill's merry men, and they've actually put me through to the right people if I HAVE an issue or at least told me who I need to talk to and provided contact details. Same with Dell, for all that they get castigated. |
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07-11-2007, 12:26 PM
| #3 (permalink) |
| 'with great power comes great responsibility....' Join Date: Jul 2003 Location: Purton, Wiltshire
Posts: 12,026
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| Re: Do not call me to ask if things are okay if you can't fix them Don't get me wrong - I actually think follow up calls are good, but they should be to see if the product is okay and not a 100% sales focused call. |
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07-11-2007, 12:47 PM
| #4 (permalink) |
| fumoffu!  Join Date: Jul 2003 Location: При́пять
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| Re: Do not call me to ask if things are okay if you can't fix them Indian call centre?   then THIS, THIS and THIS ..Sig Sizes(\__/) (='.'=) (")_(") "Never look down on your fellow man, unless you're helping them up" |
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07-11-2007, 12:52 PM
| #5 (permalink) |
| Senior Member  Join Date: Sep 2003 Location: Sussex, UK.
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| Re: Do not call me to ask if things are okay if you can't fix them The experience my friends have had with Apple has been nothing short of appalling... I personally wouldn't touch them with a particularly long barge-pole. For the money you pay for their over-price products, the after-sales support is shocking.  Core2 E6600| Gigabyte DS3 | 4GB DDR2 | 1GB ATI 4870 |320GB Samsung F1 | Corsair HX620w | Silverstone TJ09 |NEC LCD20WGX2 |
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07-11-2007, 04:12 PM
| #6 (permalink) |
| there but for the grace of God, go I  Join Date: Dec 2003 Location: West London
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| Re: Do not call me to ask if things are okay if you can't fix them Originally Posted by Richdog You still use barge poles? Mine's got an engine.
I had a follow up call from Dell after buying one of their laptops, which was blatently a sales call, but I gave them such a list of problems with the order than by the time it got round to them asking if I wanted to buy products x,y & z they sounded so ashamed they could barely get through the script. Made me laugh.     |
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07-11-2007, 04:37 PM
| #7 (permalink) |
| Senior Member  Join Date: Aug 2005
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| Re: Do not call me to ask if things are okay if you can't fix them dear lord... just another reason to stay away from crapple. makes you wonder why you pay for commercial operating systems at all really when you get better support in a linux IRC channel... |
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07-11-2007, 04:54 PM
| #8 (permalink) |
| Retail Sales Supervisor  Join Date: Sep 2006 Location: 0.0
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| Re: Do not call me to ask if things are okay if you can't fix them I nearly went into MAC rant mode but I held back. Atleast you got after service of some sort better than none at all.. __________________ Everyone who comes in here wants three things: (1) They want it quick. (2) They want it good. (3) They want it cheap. I tell 'em to pick two and call me back. |
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