Dead Pixels

[robkewley]

Is it common for a new monitor have dead pixels? Manufacturers seems to have policies that seem to be more associated with monitor quality from a decade ago. If I'm spending more than £400 on a monitor am I really expected to live with any stuck pixels?

[abaxas]

Yes.

[dark-knight]

IMHO I believe you should always get quality for your money, I've seen a lot of reports about stuck pixels, poor image quality and washed out colours etc with regarding monitors. I've held of buying some of the latest displays because of this reason. Companies are always trying to be the first out with their displays as it is an extremely competitive market, however. Poor quality control, awkward RMA process and especially in the UK, poor time frame warranty all add to the woes of trying to get a decent monitor, fit for purpose.

The companies wont receive a penny off me until I am completely satisfied they have produced a product that fits MY needs and requirements.

[kalniel]

Is it common for a new monitor have dead pixels? Manufacturers seems to have policies that seem to be more associated with monitor quality from a decade ago. If I'm spending more than £400 on a monitor am I really expected to live with any stuck pixels?

Pixel quality a decade ago was better - back then you could find class-0 displays with 0 pixel defects. Now manufacturers tend to go to class-1 (so many more pixels now).

Still, you can pay more now and have the guarantee if you want it. Otherwise always buy from a store with a good returns/evaluation policy.

[Saracen]

Pixel quality a decade ago was better - back then you could find class-0 displays with 0 pixel defects. Now manufacturers tend to go to class-1 (so many more pixels now).

Still, you can pay more now and have the guarantee if you want it. Otherwise always buy from a store with a good returns/evaluation policy.

Sadly, I suspect that dropping prices and dropping quality are, as usual, correlated, at least to some extent. It's certainly true other factors are in the mix, but as is so often the case you tend to get what you pay for.

Are dead/stuck pixels acceptable? Not to me, but sadly, industry standard seems to say yes.

[shaithis]

Even Scan fall in line with the manufacturers and will give you no recourse for action after purchasing.

Not sure how credit card cover would work with this, might be able to buy on a CC and if you get a dead pixel, return it with cover from your CC provider.

[kalniel]

Even Scan fall in line with the manufacturers and will give you no recourse for action after purchasing.

Not sure how credit card cover would work with this, might be able to buy on a CC and if you get a dead pixel, return it with cover from your CC provider.

That'd only be if it was a defective product. As mentioned, class-1 means you can have some defective pixels without the monitor being considered defective.

If you bought a class-0 however then you'd be able to return the product as not-as-advertised.

[Thorsson]

"The damn monitor doesn't work with my video card. Can I have an RMA number?"

[robkewley]

That's £480 I wont be spending

From ASUS "Concerning your message about the MG279Q. Based on the model of your monitor ASUS conforms to the acceptance level between 3 to 5 defective bright/dark pixels. In order to deliver ultimate vision experience to ASUS customer, if your panel is less than or equal to the above number of dots, then, it is considered as an acceptable LCD monitor."

Yet if I buy a 4k TV with a single flaw I can return it without issue

[PaulM1]

the acceptance level between 3 to 5 defective bright/dark pixels. In order to deliver ultimate vision experience to ASUS customer, if your panel is less than or equal to the above number of dots, then, it is considered as an acceptable LCD monitor."

What if the 3 to 5 were clumped together? just thought never had the problem myself.

[shamus21]

Having a cluster of Dead Pixels is the worst situation you could be in, it really stands out. When ever I buy a new monitor I check it over asap and then give it a burn in for 72 hours. Any issues it go`s straight back.

[watercooled]

IMO, any defective pixels are very obvious and unacceptable when you're spending money on a monitor. I had a stuck pixel appear on my last monitor which thankfully I managed to fix by poking it with the back of a pen, but found it incredibly obvious and annoying while it lasted. And that was ONE!

CCL offer a paid monitor-checking service: http://www.cclonline.com/product/264...elay-/CHK0003/

Many companies won't help you if you find defective pixels, so if they bother you then look into the company's return policy before buying to avoid getting stuck with what is IMO a faulty product.

Edit: However you may be able to return the product under whatever now replaces the distance selling regulations (I forget the name), just mention that and not the pixel problem. I'm not sure if that's what Thorsson was implying.

[KeyboardDemon]

You can return the monitor if your are unhappy with it under what ever the current regulation is called, I can't remember if it is DSR now or if it's changed to something else, but you do have either 7 or 14 days to request a return. If it's dead pixels contact the seller and tell them you want to return it as it has dead pixels and you're not happy. I bought a 32" BenQ monitor that I wasn't happy with and returned it because I felt the refresh rate was too slow, slower than the advertised rating IMO and this return was accepted with no quibbles.

[kalniel]

Consumer Contracts Regulations.

Which provides a few useful things such as:
- Can't use pre-ticked boxes to sell additional things.
- Right to cancel order 14 days from date you receive it, once decided to cancel you have a further 14 days to return the goods. You get a refund 14 days after goods arrived back at seller (or your proof of postage, whichever is sooner) and they have to refund the original postage (basic rate) of getting the item to you (but not the return of it to them).

http://www.which.co.uk/consumer-righ...ts-regulations

[TerminatorUK]

In my experience a 'dead' pixel (black on a white background) will almost certainly not come back to life.

A a large / complete 'stuck' pixel (Red, Green or Blue on a black background) has a chance of becoming unstuck and it is worth a gentle massage of the area (be very careful - pressing too hard can damage the monitor - I've done it myself!) or use an application like Undead Pixel to rapidly change the colour of the affected area in attempt to bring it back to life.

However, I have found a decent degree of success getting 'stuck' sub-pixels (very small Red, Green or Blue dots on a black background) back to life with gentle massage or they sometimes do it themselves over time.

Overall though, the best strategy is just to inspect the monitor on the day of arrival and, if faulty, return the monitor using the 14-day 'changed your mind' DSR regulations - yes, you'll have to pay for return shipping but it is better than living with an expensive, less-than perfect, monitor.

I agree though, these days the dead / bright pixels should not happen - LCD screens using TFTs are no longer new technology.

[GoNz0]

Consumer Contracts Regulations.

Which provides a few useful things such as:
- Can't use pre-ticked boxes to sell additional things.
- Right to cancel order 14 days from date you receive it, once decided to cancel you have a further 14 days to return the goods. You get a refund 14 days after goods arrived back at seller (or your proof of postage, whichever is sooner) and they have to refund the original postage (basic rate) of getting the item to you (but not the return of it to them).

http://www.which.co.uk/consumer-righ...ts-regulations

This ^
Not happy return under the DSR, if you buy in store insist it is unpacked and tested with a monitor test tool.