Distance Selling Regulations for laptops with no OS?

[melon]

Erm, no, it's a bit more complex than that.

The DSR requires some information to be given prior to the conclusion of the contract, but other bits can be given later .... though not much later.

Info about liability for the cost of return goods is in the latter category, and must be given



If they aren't, then the way the DSR rates changes a bit, most notably the usual "with 7 working days" can be a LOT longer than than, such as 7 days from when you do get told, or 3 months and 7 days if you aren't told.

The DSR also specifies methods of communication. It's really best to read it, though, rather than me trying to reinterpret the whole lot, because that bit is more or less a list.

This is a link to the first category of required info, and the "nextrovision" button at the bottom takes you to bit about returns info.

As fpr the phone, no. The info has to be in provided "... to the consumer in writing, or in another durable medium which is available and accessible to the consumer, the information referred to in paragraph (2), ...."

Phone calls aren't "durable". It's broadly phrased to give maximum latitude for method of communication, but would cover letter, fax, email, presumably SMS, etc, but not phone, and I would also say they are taking a chance if they just say the T&Cs are on a web page somewhere, 'cos the DSR doesn't say "make available, however obscurely", it says "provide to".

Hence, from any decent company, every transaction comes with a confirmation mail/message with a whole load of blurb 99.99% of people don't read.

hmm well it appears he did inform me by pm beforehand , good thing he broke the seal then eh ?

m

[Flibb]

I can't, unless APC refers to the name of a company, like a carrier, in which case "manifest" refers to a list of goods carried, often by a ship, but it can be train, etc., so I guess it could apply to a courier.

Yep APC are a courier company, and somebody will have signed to say the box wasn't damaged when it was delivered.

[Saracen]

Yep APC are a courier company, and somebody will have signed to say the box wasn't damaged when it was delivered.

I've often had arguments with couriers when I've "signed" as "contents not checked" and they objected .... until I said, "fine, well wait there while I check everyone then, Should only take 15 or 20 minutes".

[melon]

Yep APC are a courier company, and somebody will have signed to say the box wasn't damaged when it was delivered.

Well of course their going to say that if their delivering it - it helps that its usually wrapped too - unless their Clark Kent how would they know ???

m

[melon]

I've often had arguments with couriers when I've "signed" as "contents not checked" and they objected .... until I said, "fine, well wait there while I check everyone then, Should only take 15 or 20 minutes".

I take it they didnt dispute it ?

Seems I have another issue looming..

I arranged for myhermes to collect on friday, but no one bothered to tell me the couriers they use here run a day behind ( and still never appeared ) so I have situation now where Im going to be prob be over the 7 day return period thanks to myhermes.

Do you think this is this going to be a big a problem ?

m

[GoNz0]

No, so long a you asked within 7 working days you have done your part.

[HalloweenJack]

theres also courier companies that say you cant refuse a delivery - any issues take it up with the sender; had that once with ` myhermes` ith a snashed box (so smashed i could see broken plastic) - ended up shutting the door on them with a loud ` refusing delivery`.

[Saracen]

No, so long a you asked within 7 working days you have done your part.

Quite right, you're merely required to notify them you wish to cancel within the 7 working days (starting the day after delivery) but you do have to "ask" in the required (by the DSR) way, which is generally in a written form, not by telephone. There's a bit more to it than that, about where you address the notification, but essentially, always do it in written form.

[melon]

No, so long a you asked within 7 working days you have done your part.

Well, they finally picked it up.

Was looking at MSI , advents ( stockier laptops ) thinking the change in frame might influence the keyboard , the only other thing I can think of is using an older keyboard on a newer laptop , but is that possible ?

m

[kalniel]

Well, they finally picked it up.

Was looking at MSI , advents ( stockier laptops ) thinking the change in frame might influence the keyboard , the only other thing I can think of is using an older keyboard on a newer laptop , but is that possible ?

m

Just plug in an USB keyboard and you're good to go.

[melon]

Just plug in an USB keyboard and you're good to go.

kinds defeats the purpose though - no ?

m

[melon]

kinds defeats the purpose though - no ?

m

In case any one was wondering ... I WON my case

m

[HalloweenJack]

was following this - and glad you got your money back (i hope)

[Andehh]

You have PM melon!

[Smudger]

I've got a Lenovo e520 next to me, no recessed keyboard, big keys, with a lot of travel. Pc World do them, here...

Edit: OK, there's a bit of a recess, but the tops of the keys are at the same level as the top of the bevel...