I have just sent a laptop to laptopsdirect claims dept as part of a promotion. I used parcel2go and it was sent via TNT, the parcel was allegedly delivered but the person who signed for it doesn't work for laptops direct and the signature on the docket is surprisingly just a squiggle and they have confirmed they haven't had the laptop.
I paid £25 for the delivery with the extra insurance of £300 and parcel2go have rejected my claim by saying it has been delivered and giving the same details as above. I have made a complaint regarding this but at the moment I am getting a wall of silence. Reading other experiences on the internet of the claims process I don't hold out much hope but have given them until the end of the week to at least acknowledge they are looking into further.
Should they not reply any suggestions what I should do next? I suppose I have the option of the small claims court.