Vent. Fume. GRRRRRR....

[nichomach]

So I thought, since I'm a nice chap, that I'd send a mail around our company warning home users of XP that SP2 was coming, that there were likely to be issues with some of their software and pointing to resources to assist in resolving any that arise. The first line of MY email:

If you use Windows XP on your home machine...

The second email I got back?

I assume this upgrade will not be available to Windows Millennium?

****wit. Certifiable, inexcusable ****wit. GRRRRRRRRRRRRRRRRRR.... This is the same berk who considers it necessary to forward me EVERY SINGLE ONE of the automated responses to infected emails that have spoofed his address (what I think of admins who turn on notifications to sender in their mailserver's virus scanner is a whole different MAGNITUDE of contempt...) . Despite having address spoofing explained to him multiple times. And ask for a response.

Why is this idiot wasting my valuable time? In fact, why is he wasting the planet's valuable reserves of oxygen?

Sorry, just felt the need to vent in a way which doesn't involve an offence under s.18 of the Offences Against The Person Act...

[GreenPiggy]

- Love these type of rants. Maybe you should send out that IT support checklist that someone posted on here a while back

[turkster]

Ah well at least he/she assumed it wouldnt be available .

[Blub2k]

At least you only get lusers asking about the returned emails. I get "admins" asking all the time, it really is bad when you think that the world of computer "guruness" is in their hands, that's what their punters think anyway, I always console myself by thinking ah well they must be good at something, maybe they are a brilliant programmer, I know it's not much but it saves mental anguish and despair.

[silent ben]

You're an admin, put porn on his PC for you to find and have him sacked

Ben

[EvilMunky]

Makes me feel better that im not alone

[Allen]

Hey guys, be grateful that not EVERYONE in the whole world knows all they need to know about computers. If they did, YOU wouldn't have jobs.

I hate these rants against poor, unknowledgable users. I certainly wouldn't want support staff working for me who slag off everyone who gets something a bit wrong. OK, so he may repeatedly do it... so he's an idiot! Just leave it at that and get on with your job. Simple.

[M@rco]

Originally Posted by Big_Al

Hey guys, be grateful that not EVERYONE in the whole world knows all they need to know about computers. If they did, YOU wouldn't have jobs.

I hate these rants against poor, unknowledgable users. I certainly wouldn't want support staff working for me who slag off everyone who gets something a bit wrong. OK, so he may repeatedly do it... so he's an idiot! Just leave it at that and get on with your job. Simple.

Have to say i agree with Big Al, not everyone is in the know about computers and we should try and help them instead of slagging them off, but to be honest this guy does seem like a bit of an idiot. But we should try and help people who don't understand pc's becuase they may know many things that we have no idea about, we can all help each other Spread the love people!!

[aeonf242]

Tell him to ask Bill Gates....

[nichomach]

Big Al, that would be why I chose to vent here. I don't usually spend my time posting clueless user stories, and I actually spend a fair amount of time with users sorting out pretty obvious problems, sorting out their home machines, trying to stop them getting ripped off when they buy a new PC etc (including some time with this chap as it happens, annoying as he sometimes is). If you're the sort of person who never needs to vent about anything, well, hat off to you, you're a better man than I am.

[Blub2k]

Originally Posted by nichomach

If you're the sort of person who never needs to vent about anything, well, hat off to you, you're a better man than I am.

Only if he's done tech support first and not had the same people with the same silly questions and mistakes all the time.

[Richie]

Al, I agree with you in general but sometimes they ask some of the most ridiculous questions. Real life example from me (bearing in mind its mobile phone tech support) -

Them - "do you need GPRS enabled to let this customer use GPRS WAP ??"

This came from FRONT LINE support and NOT a normal customer i.e. someone that SHOULD know better, I mean FFS

[Flash]

tell the man
'millenium OMG you still use that did you not read the warnings. anyone using it after 2003 will catch PC Herpes and will require immediate medical attention'

Im sure you will see him running out of the office like the clot he is

[Allen]

Then in that case Richie, he shouldn't be in front line support at all!

nichomach, I didn't mention at all that I never need to vent off my stress/annoyances, but it confuses me as to why people work in support positions (i.e. there to help those who are less fortunate to understand new technology) and then rant and rave about people who are non-techie workers. Doesn't make sense...

And Blub2k, I have done tech support, for a software company called Intuit who created Quicken and Quickbooks. I actually got a sense of enjoyment from helping people, rather than putting them down for not understanding.

[petrefax]

c'mon big al...nicho's just having a bad day is all, could be any number of things. have you never met any of the following...they're fairly common in most organisations

1 - person who you just couldn't get on with & everything they do annoys you
2 - person who you obvioulsy annoy & they're always on your case trying to
3- person who has been promoted beyond their wildest ability & just about keeps their head above water in their job
4 - complete fking idiot who needs killing

could have been any one of these & i'd rather see nichomach having a moan here than tearing some poor users head off & gettign sacked...its what we're here for!!

[nichomach]

Thanks, Petrefax, honestly I haven't killed anyone yet, but the week is only half over...