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Thread: Ebay,Returns and advice chaps! Update! i WON!

  1. #17
    OilSheikh
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    Re: Ebay,Returns and advice chaps!

    Did anyone say eBay, ah.. my cup of tea!

    OP, the best thing you can do now is tell the the buyer to return it and promise him that you will refund in full and also reimburse his return costs.
    When you get your laptop back, refund and reimburse and pray that the buyer does not leave -ve feedback for you! Also open a Cancel transaction case to get your FVF back.
    Add the buyer to your blocked buyers list and then sell the laptop again and hope that this time the new buyer won't complain.
    Even though you said No returns accepted, eBay have recently changed rules allowing a buyer to open a case and return an item anytime within the 45 days after a sale. The buyer also has 60 days to leave you -ve feedback after a sale. If you are near the 45 days mark, drag on the issue till it is 60 days ( by saying you are on holiday, etc ) and then show the buyer the finger.

    I know it's time consuming and costs you money, but it's the only way these days to survive on eBay as a seller.

    I believe in the past, there may have been a way to first authorise a sale by looking at the buyer's name and feedback and then let the transaction proceed. That doesn't seem to be the case anymore. Certainly saved a lot of sellers from scams by Nigerians or fraud by Italians and East Europeans.

    Let me give you a taste of my experience with a buyer :
    Sold a laptop HDD
    Buyer opens case saying item is faulty
    I tell buyer to send item back
    Item arrives and I find that item works
    I tell buyer and then he claims that laptop hard drives are usually smaller .. what smaller than the std size of 2.5" ???
    I refund buyer minus my postage cost I incurred in sending to him
    eBay and Paypal refund him in full and the (edited by Admin) leaves me -ve feedback !

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    Yes, Ive heard of people sending signed for Christmas cards out lately saying thanks for the money instead of items.
    Luckily most people seem to be decent and you can often tell if you email them before going through with a deal.
    I dont think i would buy or sell something for hundreds of pounds on Ebay.

    The buyer might not let you drag things out until time runs out either. I certainly wouldnt after losing just under £100 due to giving a foreign seller the benefit of the doubt when they said the item must have been lost in the post and that they would send another and then saying they had been sick so had been delayed in sending a replacement etc,

  3. #19
    The late but legendary peterb - Onward and Upward peterb's Avatar
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    Re: Ebay,Returns and advice chaps!

    Quote Originally Posted by OilSheikh View Post
    Even though you said No returns accepted, eBay have recently changed rules allowing a buyer to open a case and return an item anytime within the 45 days after a sale. The buyer also has 60 days to leave you -ve feedback after a sale. If you are near the 45 days mark, drag on the issue till it is 60 days ( by saying you are on holiday, etc ) and then show the buyer the finger.
    And its attitudes like that that make me very wary of buying off Ebay.
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    Re: Ebay,Returns and advice chaps!

    Quote Originally Posted by peterb View Post
    And its attitudes like that that make me very wary of buying off Ebay.
    Likewise. And even warier about selling on it.

    These days my stance is pretty much that I won't sell on eBay (mind you, nothing much has changed there) and I won't buy unless either the amount is trivial and I'm prepared to write it off entirely if need be, or the seller is someone in whom I feel I can trust. And I'm not naturally a trusting person, on this sort of issue, as regulars here may have, erm, noticed.

    Put it this way. I do not trust eBay, or PayPal, to look fairly or objectively.

    If the transaction, directly with the seller, was a business-to-consumer (me) relationship, then MAYBE I put some trust in it. If the seller is an individual, then it needs to be someone with extensive and excellent feedback, and even then, if the amount is non-trivial, I'm only interested if I can inspect in person prior to bidding, and collect in person if I win.

    Which limits eBay's usefulness to me quite a lot .... to close to zero.

    A barrister friend told me, >30 years ago, when buying a horse privately, walk round it first and check there's a leg on each corner, because you won't .... ahem .... have a leg to stand on afterwards, if there isn't.

    And that's still, my distinctly sceptical approach.

    eBay is, to me, the Russian Roulette of buying and selling. Or, a nice walk on a lovely ocean-side sandy beach that's been mined. It offers great potential, lovely views, but also might blow up in your face.

    My golden rule .... if you deal on eBay, buying or selling, be prepared to step on a few mines.

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    Re: Ebay,Returns and advice chaps!

    The issue is not ebay, the world at large is full of cheats. Hence, ebay is the same.
    Last edited by peterb; 01-01-2015 at 07:08 PM. Reason: Swear filter

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  7. #22
    The late but legendary peterb - Onward and Upward peterb's Avatar
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    Re: Ebay,Returns and advice chaps!

    Quote Originally Posted by abaxas View Post
    The issue is not ebay, the world at large is full of cheats. Hence, ebay is the same.
    I saw a poster once - I won't say where - which said "Nick it, fence it, eBay it" which seems reasonably accurate.

    At one end of the scale it is little better than a car boot sale. It really is a case of "Let the buyer beware" as it seems to attract some ... dubious... characters.
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  8. #23
    OilSheikh
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    Re: Ebay,Returns and advice chaps!

    Quote Originally Posted by peterb View Post
    And its attitudes like that that make me very wary of buying off Ebay.
    Don't get me wrong Pete. If it's a genuine buyer with a genuine issue, sellers should help them out. But, in my 10 years of trading on eBay, just in the last year, there have been a sharp rise in buyer fraud.
    Saying item is faulty and not returning it but ebay refunding them in full, sending an entirely different item ( e.g. send a book instead of sending back a laptop ) with Tracking info and then ebay refunding the buyer in full , sending a gfx card back and keeping all the heatsinks are just some of the nuisances I have had to deal with just in 2014. I even had a buyer telling me - you clearly don't know how ebay works, I am going to complain and watch how easily ebay refund me!

    If a buyer takes up arms against me, I won't sit by idly. I will declare war as well!
    And ebay created the battlefield by not letting sellers leave -ve feedback.

  9. #24
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    Re: Ebay,Returns and advice chaps!

    Quote Originally Posted by OilSheikh View Post
    Don't get me wrong Pete. If it's a genuine buyer with a genuine issue, sellers should help them out. But, in my 10 years of trading on eBay, just in the last year, there have been a sharp rise in buyer fraud.
    Saying item is faulty and not returning it but ebay refunding them in full, sending an entirely different item ( e.g. send a book instead of sending back a laptop ) with Tracking info and then ebay refunding the buyer in full , sending a gfx card back and keeping all the heatsinks are just some of the nuisances I have had to deal with just in 2014. I even had a buyer telling me - you clearly don't know how ebay works, I am going to complain and watch how easily ebay refund me!

    If a buyer takes up arms against me, I won't sit by idly. I will declare war as well!
    And ebay created the battlefield by not letting sellers leave -ve feedback.
    Fair enough, there are some unscrupulous buyers - and not permitting se;llers to leave negative feedback is ridiculous, but I guess while e bay are making money from seller fees, it isn'yt going to change. They seem to be more concerned with the registered business sellers rather than the private sellers running it as a sideline business though.
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    Re: Ebay,Returns and advice chaps!

    Quote Originally Posted by OilSheikh View Post
    I even had a buyer telling me - you clearly don't know how ebay works, I am going to complain and watch how easily ebay refund me!
    Which is why you must ensure all communications are via ebay.

    Although, based on how ebay treat sellers these days, i doubt it would matter.

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    Re: Ebay,Returns and advice chaps!

    Quote Originally Posted by peterb View Post
    Fair enough, there are some unscrupulous buyers - and not permitting se;llers to leave negative feedback is ridiculous
    Which all came about because buyers kept getting scammed by sellers, now that the rules favour buyers, theyre all scamming sellers instead.

    No doubt the scamming buyers are exactly the same people who were fake sellers before.

  12. #27
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    Re: Ebay,Returns and advice chaps!

    Righty O! what an update i have on this....

    So to cut it short alot of message's went back and forth between me and the buyer, it became clear she wanted to keep the laptop but also wanted a refund...which she for some reasons made clear in an email to me via a pm instead of through the case on ebay.

    So with this in mind i asked why and she said she felt i could not refund her, odd excuse but meh!

    Now i along with all my proof went to ebay who decided in her favour. not good even after i explained and provided the proof needed, ebay says that is the system and that i needed to get the laptop back to check it then escalate it further.

    Okay i felt stuck i couldn't do anything but then....

    The buyer only had 10 days to respond with a tracking number and to get the laptop back to me...got an email today

    Ebay has now offically closed the case in my favour due to no response from the buyer! i checked her ebay and she has been using it as i saw she left feedback for others for items she has bought between these 10 days.

    So to conclude? ALWAYS fight a buyer if you feel they are trying to call your bluff! had i had caved i'd be down money but as i didn't this scammer has now been reported to ebay and hasn't got a free laptop.

    Feeling very good right now
    Quote Originally Posted by TAKTAK View Post
    It was so small that mine wouldn't fit into it

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    Re: Ebay,Returns and advice chaps! Update! i WON!

    Nice result, a win by default.

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    Re: Ebay,Returns and advice chaps! Update! i WON!

    Really pleased to hear you've had a positive outcome from this case! eBay is certainly going down the pan with regards to people trying to get working equipment for free by claiming it doesn't work and asking for the refund. It's nice to hear of a sensible resolution to this. It's what makes me wary of selling such things online generally.

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    Re: Ebay,Returns and advice chaps! Update! i WON!

    Congrats mate. Glad to hear the scammers didn't profit.

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    Re: Ebay,Returns and advice chaps! Update! i WON!

    Excellent. Well done, very pleased for you.

  20. #32
    OilSheikh
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    Re: Ebay,Returns and advice chaps! Update! i WON!

    Now, open another ebay account and buy anything the buyer sells and give them the same treatment but first leave them negative feedback.

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