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Thread: Broadband: Consumer Advice

  1. #17
    MCRN Tachi Ttaskmaster's Avatar
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    Re: Broadband: Consumer Advice

    Quote Originally Posted by DannyM View Post
    When Virgin are good, I dare say they are flawless... But when an error pops up, well glhf.
    I'd say the same about BT - When their service is working, it's exactly what they say you'll get (even if the bar stewards won't give me FTTC/FTTP). But getting set up usually has teething problems and on the odd occasion when something goes down, it's hell-and-back trying to find out what the issue is... although experience has taught me it's invariably a fault at the exchange!!

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    Re: Broadband: Consumer Advice

    Quote Originally Posted by DannyM View Post
    When Virgin are good, I dare say they are flawless... But when an error pops up, well glhf.
    I can relate. I had years of perfect service until all of a sudden it cut out. Then the hell started, 4 months of numerous calls(when they didnt hang up on me)they kept promising a resolution once they find the problem.

    Eventually found out the cabinet servicing my area had self combusted.

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    Re: Broadband: Consumer Advice

    Quote Originally Posted by Ttaskmaster View Post
    I'd say the same about BT - When their service is working, it's exactly what they say you'll get (even if the bar stewards won't give me FTTC/FTTP). But getting set up usually has teething problems and on the odd occasion when something goes down, it's hell-and-back trying to find out what the issue is... although experience has taught me it's invariably a fault at the exchange!!
    I disagree. My BT broadband is awful. I'm lucky if I get more than 4MB from anything (steam, origin, uplay, geforce experience etc). Problem is, router says sync speed is 67Mb down, so as far as BT are concerned, nothing is wrong and it must be the server. To put it into perspective, my father whom is also with BT on 38Mb down gets 4.5 MB down with steam.
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    MCRN Tachi Ttaskmaster's Avatar
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    Re: Broadband: Consumer Advice

    Quote Originally Posted by MrRockliffe View Post
    I disagree. My BT broadband is awful. I'm lucky if I get more than 4MB from anything
    Oh, lucky you!!
    I'm on a whopping 0.5Mbps... maybe 0.7Mpbs if America is still asleep!

    However, for all its lack of speed, the service is still consistent, continual and hassle-free.

    Quote Originally Posted by MrRockliffe View Post
    To put it into perspective, my father whom is also with BT on 38Mb down gets 4.5 MB down with steam.
    So... do I read this correct - You get 67Mbps and your father gets 38Mbps, yet you're both blaming BT for a poor performance that only occurs with Steam?

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    Re: Broadband: Consumer Advice

    Steam is rather shocking on download speed. Even with 150mb BB I average only 4mb download from steam .

    Then again steam most likely is constantly hammered by users downloading games.

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    Re: Broadband: Consumer Advice

    No, what I'm saying is that he has a slower package, yet gets faster speed on steam, origin, uplay (basically when I take my laptop down I test everything).

    Sure, the speed could be slower, but I'm not getting the speed I was told I'd be getting, at least not in their speed test.
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    Re: Broadband: Consumer Advice

    I still think there's a fundamental issue with how they sell broadband speeds. They can deliver a 1/10 of what they advertise and they're still legally supplying the service and you're locked into contract.

    It should be made law that they have to be within say 20% of what they advertise or if that is indeed the best they can offer in your area allow you to reduce the cost to the basic package that covers what you get.

    If that makes sense.

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    Re: Broadband: Consumer Advice

    BT was on watchdogs a few months back about not supplying the full speed. Apparently, the law is that they HAVE to provide you with their estimated download speed. For me, it was 61-71 ish. So, according to BTs own speed test and speed test.net, they do. However, every thing else shows less. Even on Xbox one I get 4. Yet, at my old house I got 9 down consistently with steam (same broadband package, same cabinet and exchange, and I'm now closer to it).

    Getting onto OPs problem though, I'd give them 48 hours to sort the problem, or tell them you're legally able to leave them, and will.
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    Re: Broadband: Consumer Advice

    Quote Originally Posted by MrRockliffe View Post
    No, what I'm saying is that he has a slower package, yet gets faster speed on steam, origin, uplay (basically when I take my laptop down I test everything).
    Is that still not down to Steam, though, rather than BT?
    What are the results like on other things like YouTube?

    Quote Originally Posted by MrRockliffe View Post
    Apparently, the law is that they HAVE to provide you with their estimated download speed.
    It's only an estimate, though and there are a myriad different things that can affect your speed, which they likely cannot factor all of into their estimate - Line quality, number of other users sharing the cables, distance, variable ground conditions, which servers you're connecting to... I'd have rather thought the law would insist you get something between their minimum and maximum expected values.

    As is, I'm actually getting more than what BT estimate I should get, according to Speedtest... just a shame it's still crappy Countryside speeds!

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    Re: Broadband: Consumer Advice

    You're in Reading I thought the entire borough had been fitted with superfast now. I got the speed boost from 60 to 150mb a month ago. Didnt even know we had countryside in Reading lol(clearly I need to get out the house more ).

    You raise a good point about the hurdles facing broadband speed but I would at least like to see an option in packages for example if BT had a 50mb and 25mb packages currently afaik if I opt for the 50mb and receive only 10mb I am locked into paying for the 50mb. It would be beautiful to be allowed to drop to the 25mb package as I'm clearly not receiving the higher package speeds.

  11. #27
    Senior Member MrRockliffe's Avatar
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    Re: Broadband: Consumer Advice

    YouTube reports a download speed of 38000 ish Kbps.

    If it was steam, then why is EVERYTHING else as slow, except speed tests. When I do a test to see if they're throttling, it sometimes says they are (strange, because it doesn't say it every time).

    I understand that there are other factors, but even if I run the tests wired, at peak and non peak times etc I still get the same results.

    Steam has ALWAYS been quick for me. When testing, I always make sure the same server is selected.

    As mentioned before, since speed test results show that the speed is 67 down consistently, as far as BT are concerned it's all running fine.

    I've even carried out the tests on different computers, tried different routers...
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    Re: Broadband: Consumer Advice

    6 percent utilisation is incredibly low, its a good thing. T3 timeouts, bad thing, might be caused by low snr, poor power levels on either upstream or downstream.

    If a low area snr is spotted, network engineer will sort it, usually done within 4 days, it affects a lot of people, its not easy to sort
    if a downstream/upstream snr issue, or poor power levels, tech booked, sorted usually within 2-3 working days (depends on engineer quota in area, seen it done on same day before).
    Any queries on it, pm me your shub mac, i'll look into it, back in on thursday.
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    Re: Broadband: Consumer Advice

    Virgin have generally been pretty quick to sort problems for me, most of which seem to have arisen due to other engineers adding splitters or moving us to a lower tap a few years back (no idea why). Anyway, after reporting a problem they'd generally be out within a couple of days and have it sorted.

    BT on the other hand...
    I have no first hand experience but a friend of mine has recently moved house, only a few doors down the same street but on the same VDSL DSLAM and is getting terrible speeds. It sounds a lot like a wiring issue but BT keep sending generic 'wireless help' rubbish even though he's clearly stated he's using wired, has tried rebooting etc etc. And from what I've heard the waiting list to get an OR engineer out to fault-find can be approaching a month.

    WRT Xbox speed complaints - I'm not sure if the ISP is to blame there as I've seen the same on Virgin and time of day (hence utilisation) doesn't seem to matter at all - it seems more like a deliberate speed cap but I've no idea who implements it.

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    Re: Broadband: Consumer Advice

    Quote Originally Posted by Ttaskmaster View Post
    Is there not typically an initial 'bedding in' period with new installs?
    They recommend 72 hours.....thats what I was told on the phone this evening. In fact I was warned not to turn it off or reset within the first 72 hours.

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    Re: Broadband: Consumer Advice

    Quote Originally Posted by Mynight View Post
    You're in Reading I thought the entire borough had been fitted with superfast now. I got the speed boost from 60 to 150mb a month ago. Didnt even know we had countryside in Reading lol(clearly I need to get out the house more ).
    I daresay all of Reading's exchanges are now Fibre-enabled, yes...
    However, as their website says, it doesn't mean that they are accepting orders for your area/cabinet/whatever.
    As is, our exchange is less than 2 miles away and has been enabled since 2010, yet they're still not able to get anything even approaching basic Broadband. The kicker is that only BT will even supply us. None of the other companies will even offer us service, else I'd have switched long ago!

    As for Reading Countryside - We're technically part of Reading according to everything else, but actually governed by Wokingham Borough Coucil (one of the three authorities that collectively cover Reading Urban Area).
    We're South of the M4 which, despite being only 2-3 minutes from Madejski Stadium, probably means we're considered as rural and remote as Stornoway. We don't get busses main sewerage or even gas out here, yet a 4 minute walk away the Spencers Wood area gets it all. Very weird.

    Biggest kicker is that AWE (Atomic Weapons Engineering) are 400yds behind my house and, unsurprisingly, they *definitely* get everything!!


    Quote Originally Posted by MrRockliffe View Post
    If it was steam, then why is EVERYTHING else as slow, except speed tests.
    That's what I was asking - From what you wrote, I thought it was only Steam that was 4Mbps and everything else was 60+.

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    Re: Broadband: Consumer Advice

    Quote Originally Posted by Mynight View Post
    I still think there's a fundamental issue with how they sell broadband speeds.
    I think most of the issue is that people dont understand how it works and why they cant get the maximum speeds. There were changes made in the past, which is why they all give you an estimate of the highest speed youre likely to get, based on values pertinent to the line.

    It is made worse by national advertising that neglects, because its in the tiny unreadable text on the bottom of the screen, that the product theyre flogging isnt available everywhere.
    They definitely should be required to read the small print out during the advert!

    Quote Originally Posted by Mynight View Post
    It should be made law that they have to be within say 20% of what they advertise or if that is indeed the best they can offer in your area allow you to reduce the cost to the basic package that covers what you get.
    All that will happen then is they will remove the maximum speeds from the adverts, switch to just saying "super fast" only, and charge you the same for something that is within 20% of a calculated rate for your line when you enter it in the pre-purchase speed check.

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