Just worth me asking this....though I'm sure it's not at issue...I'll still ask it as I've asked it before and got the answer I dreaded.
Is,it virgin cable? Or have you been sold virgin broadband abd it's justthat ADSL 2?
I ask because I'm still amazed that virgin post mailers offering their broadband to areas with none of their fibre installed abd then install BT broadband under their own,network in the way sky abd talk talk etc do.