Banned from Amazon

[BobF64]

Did they just say "youre banned, goodbye"? Or were they more specific, like "you are banned under Section 4, part 2 of the terms"?

Whilst, as pointed out before, they dont have to sell to you, its always interesting to know if there are any "hidden" clauses in the contracts.

It's rather like the unlimited limited usage fiasco, where it says you have "unlimited usage" in the marketing and general BS, but waaaay down in some small print it says "we will kick you off if you use too much" without saying how much "too much" is.

[tepo]

Never heard of that happening to anyone, so congratulations on your Banned from Amazon Achievement!

I'll need to get a scooter bumper with that on it .. then no one will mess with me !

[Saracen]

As I understand it, the general rule is that retailers are not obliged to sell to anyone. The only thing they aren't allowed to do is decline to sell for a reason that contravenes discrimination law, such as on grounds of race, religion, homosexuality, disability, etc. This doesn't mean they're required to sell to, say, a disabled person, but that they can't refuse because that person is disabled.

So, if you're disabled, as I understand it, for Amazon to say "you're disabled so we're not selling to you" would be illegal .... unless there's something about the disability that would mean, perhaps for safety reasons, you couldn't safely do something like a risky experience holiday where mobility was required for safety reasons and your specific disability prevented it.

On the other hand, if they're banning you for returning yoo much, then it's nothing to do with disability, and they're within their rights to simply decline to supply.

I buy from tailor that has a very strong guarantee. Essentially, for a couple of months, you can return things for ANY reason, and indeed, in any condition, worn or not, damaged or not. I queried with them whether that gets abused, and was told, paraphrasing, "Surprisingly, not very often. We offer it because we're very confident of our products and want customers to feel confident buying. If a customer abused that, too often, we'd simply decline to supply".

Their stance was, effectively, that they build goodwill in both directions, and that they'll absorb an element of loss-making transactions in the process to give that reassurance, but if it get's too often, then the goodwill is exhausted and they no longer wish to continue the relationship. And they're within their rights to do so.

Is banning you anything to do with Amazon's tax situation? I'll go out on a limb on that one and say .... no.

[tepo]

Did they just say "youre banned, goodbye"? Or were they more specific, like "you are banned under Section 4, part 2 of the terms"?

Whilst, as pointed out before, they dont have to sell to you, its always interesting to know if there are any "hidden" clauses in the contracts.

It's rather like the unlimited limited usage fiasco, where it says you have "unlimited usage" in the marketing and general BS, but waaaay down in some small print it says "we will kick you off if you use too much" without saying how much "too much" is.

" Hello,

We have closed your Amazon.co.uk account and took these actions because you have continued to request refunds for a significant number of your orders. "

But the thing is the last 3 I returned where all damaged before I was flagged, the other thing is their customer service said I could keep some of those returns I had beforehand earlier without having to return them , ( All 3rd party ) but still
one of those items was over 200 so I got that plus my 200 back... I doubt the sellers were happy about it either. That never happened before till this year .. and it makes we wonder if the CS online chat they have in india were just throwing me under the bus for the sake of a good review.

They also said any accounts related to my account have also been closed, does that include other addresses where I've had things sent as gifts i.e. parents ?

As that would be really harsh.

[Top_gun]

Tepo,

A curious question. If you thought Amazon tax position was wrong then why did you continue to shopping with them before your ban?

Plus, what is stopping you from opening another account? Though perhaps it's worth shopping at other eTail websites where prices are often cheaper.

[tepo]

Tepo,

A curious question. If you thought Amazon tax position was wrong then why did you continue to shopping with them before your ban?

there is a lot of underhand things in the business world .. im just saying amazon must of profited a lot by using unethical means to wipe out UK business as they have so its ironic for them to jump ships now they have stranglehold online.

Plus, what is stopping you from opening another account? Though perhaps it's worth shopping at other eTail websites where prices are often cheaper.

you cant unless you naybe changed name , bank account , address etc

[TAKTAK]

...
Frightening to think of the monopoly they have ...

...
now they have stranglehold online.
...

Indeed, 'frightening'... 'stranglehold'...

I've ordered sod-all from Amazon in the past couple of years, same for my family.
Somehow, we survive, odd that; There are plenty of alternatives to Amazon which are much better*. Unless you're really only interested in getting everything in a singular place, in which case, probably shouldn't have milked the convenience**

It probably helps that I have a healthy dose of disliking chain-stores and a preference to supporting independents. Whether that is buying my potatoes directly from the farmer, or grabbing a CD from a small store. Granted, not everyone has the same opportunities to live the same way, its a by-product of personal circumstance.


*depends on your individual habits, and what you perceive as being 'good' of-course.
** I'm making a wild assumption that you've milked the returns policy merely from the style of your responses which hold an air of entitlement while trying to satiate yourself with an inner justification that Amazon are in the wrong, rather than forgetting the whole thing and moving on, is it REALLY that big a deal? Thought not.

I imagine that Amazon's response would be somewhere along the lines of:

[Top_gun]

you cant unless you naybe changed name , bank account , address etc

Why would Amazon have your bank account details? Surely, most people pay by credit card these days. Seems you haven't really tried to open a new account and any assertions made by yourself are based on assumptions rather than testing the facts.

Still, this thread serves a useful reminder to why shopping with Amazon is a bad idea. Imagine if you had a Kindle book and you lost all of your paid content because of your account closure.

[ik9000]

just out of interest how many things have you bought and how many have you returned?

[Guy]

I suspect there's slightly more to this!

[Galant]

Tepo, did you get a warning letter/email? A quick Google search brought up threads for a couple of others who faced this. It seems Amazon have sent it warnings in advance. In those cases where accounts were closed numbers were never specified but it appears they stated that returns were made for the majority of purchases. Does that sound similar?

[tepo]

Why would Amazon have your bank account details? Surely, most people pay by credit card these days. Seems you haven't really tried to open a new account and any assertions made by yourself are based on assumptions rather than testing the facts.

Still, this thread serves a useful reminder to why shopping with Amazon is a bad idea. Imagine if you had a Kindle book and you lost all of your paid content because of your account closure.

Yes , and I did lose some music as a result .. almost bought a kindle this year 2...almost

[tepo]

just out of interest how many things have you bought and how many have you returned?

Maybe 8 -9 but that is exceptional for me and only because I have been in exceptionally desperate circumstances this year requiring things ( I was wrongly sectioned as having somatic type delusional disorder based on a belief I had a rare physical disease called ehlers danlos syndrome - look up DSM-5 ) Eventually I managed to prove I did have this but only by the skin of my teeth because there are NO specialists here in Scotland or even PT qualified to do phyiscal assessments / diangose it.

So in short its been hell on various levels as none of the specialists in England wanted to help in any way apart from the one I managed to find / beg.

[tepo]

[tepo]

Tepo, did you get a warning letter/email? A quick Google search brought up threads for a couple of others who faced this. It seems Amazon have sent it warnings in advance. In those cases where accounts were closed numbers were never specified but it appears they stated that returns were made for the majority of purchases. Does that sound similar?

yes but I assumed all was well as I'd only returned " damaged " goods apart from 2 amazon let me keep but refunded me any way.

[Galant]

yes but I assumed all was well as I'd only returned " damaged " goods apart from 2 amazon let me keep but refunded me any way.

"Assumed" - that one will get you almost every time.

If they've warned you about returns and you kept on returning there's not much you can do. In fact, there might not have been much you could do even if they didn't warn you.
I think I read that there is an appeal process somewhere, you could try that, not sure how much feasible it is in reality.