Any1 ever had Apple repair a product?

[Duncan_Mon]

Im having to send my ipod away to get repaired (turns on when plugged into power adapter, doesnt turn on at all at any other time).

Im currently waiting on them sending me a box for me to send it away in (any1 know where ill be sending it to?). And i was just wondering if anyones had any experience with them and how long they usualy take to get it back to you?

[Tumble]

Not done it for any Apple products, but I have sent projectors away for repair like that - if Apple are sending you a box and will fix it, that's the hard part done tbh and really it's down to the carrier they're using as to how long it takes. I've waited 4 days before now for the box to arrive (or the packaged projector to be picked up) and other times it's been the same afternoon.. Best thing to do is find out which carrier they're using and ask for a tracking number or something and keep tabs on it that way (like as not they'll only replace the battery anyway so it could be turned round at Apple within the day)

[Duncan_Mon]

Originally Posted by Tumble

Not done it for any Apple products, but I have sent projectors away for repair like that - if Apple are sending you a box and will fix it, that's the hard part done tbh and really it's down to the carrier they're using as to how long it takes. I've waited 4 days before now for the box to arrive (or the packaged projector to be picked up) and other times it's been the same afternoon.. Best thing to do is find out which carrier they're using and ask for a tracking number or something and keep tabs on it that way (like as not they'll only replace the battery anyway so it could be turned round at Apple within the day)

Heh.

They seem to be using this, so ill keep an eye on it.
Since its america looks like ill be posting back to america, any1 know how much it is tol post out to there?

......................

[XA04]

My brother has done it a few times with his iBook to get it repaired, they generally seem OK but I think he mentioned that once they didn't send the box and he had to phone them up again.

[dave87]

When I had my iPod repaired, they sent me the box, and arranged for a courier to pick it up, iirc it was sent to the Netherlands. I got it back about 3 weeks later, not a bad turn around time including shipping etc.

[Tumble]

Netherlands? 3 weeks? you been had matey. All our parts come from Ricoh in the Netherlands and we get em next day provided we order before 13:00...

[TheAnimus]

indeed 3 weeks is excessive!

Seagate it took 4 days to get a replacement from their neverlands base.

Basically this is apple, haha, you bought apple, now once again you pay.

[dave87]

it didnt really make much odds to me - since I got my motorbike I haven't been using it much. to be fair though, they did test it and supply a new one, which at this point (even new orders) had a 2 week lead time.

Dave

[Lowe]

Had various Apples fixed over the years - always been fairly prompt, picked up within 24 hours, returned within a week unless parts have been a problem to source.

[Grey M@a]

Last time the iPod had to go back due to it being a replacement product which they sent out with a smashed screen, sent off iPod 4 days after new year got it back in early March, I had a right problem getting them to do anything about it.

[mmh]

i have same problem... had this ipod less than a month and the battery died.

i still have 2 months left of warranty, so i gotta take it back to brum apple store and give them another bollocking.

[birdsigh]

sent ipod back twice for dead battery. courier turned up within 24 hrs both times. both times had it back within a week! now if only they had actually fixed it for me :/