|
|
Welcome to the HEXUS.community discussion forums forums. You are currently viewing our boards as a guest which gives you limited access to view most discussions and other features. By joining our free community you will have access to post topics, respond to polls and access many other special features. Registration is fast, simple and absolutely free so please, join our community today! |
|
|||||||
General discussion Chatter, desires, jokes & rants; some threads are banter some are serious - please show respect for others  |
 |
|
|
LinkBack | Thread Tools |
30-06-2006, 04:02 PM
|
#1 (permalink) |
|
Has developed fish hoof.
Join Date: Jan 2006
Location: Clunk.org.uk
Posts: 10,102
Thanks: 251
Thanked 438 Times in 298 Posts
|
Well Done NTL.....
So on monday my phone went dead, no dialtone, nothing. I call them on my mobile, but the automated service says that there could be a 5 min wait, so i wait and 10 mins passes and more, and the last of my credit goes on my mobile (over a fivers worth
 ). Undetered, i email customer support (this is still monday) telling them that i have got no phone service, and i get this reply today..."Thank you for your recent e-mail. Please contact our customer service department on 0845 454 0000 where are friendly staff are always happy to help. I hope the above answers your query, however, should you need further assistance, please don't hesitate to contact us again." give me strength.  
|
|
|
|
30-06-2006, 04:06 PM
|
#2 (permalink) |
|
\,,/ >,< \,,/ DOWNLOAD 2007
Join Date: Aug 2005
Location: Cambridge, UK
Posts: 767
Thanks: 0
Thanked 1 Time in 1 Post
|
clunk good luck with ntl i know all their numbers off by heart .... that shows how much i call them your best bet is to call the free phone number from a neighbours house and say my phone is dead in my house they will forward you to the right section of the call center without charging u
08000520000 is their free phone number i think
EVE - Online ( TiMeZeRo225, Proper Emo )
|
|
|
|
|
30-06-2006, 04:58 PM
|
#3 (permalink) |
|
Has developed fish hoof.
Join Date: Jan 2006
Location: Clunk.org.uk
Posts: 10,102
Thanks: 251
Thanked 438 Times in 298 Posts
|
thanks
 08000522000 is the old number that you used to be able to get through to any of ntl on, but now its 08454540000 for customer service or 0870(all the weirds) for support.
|
|
|
|
|
30-06-2006, 05:06 PM
|
#4 (permalink) |
|
HEXUS.timelord.
Join Date: Jul 2003
Location: In Sunny England
Posts: 20,496
Thanks: 358
Thanked 217 Times in 146 Posts
|
i am SO plaeased I'm not doing the NTL dance anymore
  |
Originally Posted by wombar
|
|
|
|
|
30-06-2006, 05:33 PM
|
#5 (permalink) |
|
www.uk3x.com
Join Date: Jul 2003
Location: Stafford
Posts: 4,648
Thanks: 22
Thanked 36 Times in 26 Posts
|
me too
Never had service as band from any other company - period. NTL were rubbish both with their actual services, and especially customer support. This is why we are getting sky + bulldog for next year @ uni...
Mac Pro, 2x Quad core 2.8ghz Xeon, 512mb 8800GT, 4gb DDR2 FB-Dimm
Macbook, 1.8ghz Core Duo, 2GB Ram, Superdrive iPhone 2G 2.0.1 "Is it a coincidence that an anagram of gordon brown is "born do wrong" ?, I rest my case. |
|
|
|
|
30-06-2006, 06:12 PM
|
#6 (permalink) |
|
Drop it like it's hot
Join Date: Jul 2003
Location: Surrey, South East
Posts: 11,631
Thanks: 14
Thanked 40 Times in 36 Posts
|
Bulldog suck. And NTL's service isn't bad when it works, but when it goes down it's a nightmare
Home cinema: Toshiba 42XV555DB Full HD LCD | Onkyo TX-SR705 | NAD C352 | Monitor Audio Bronze B2 | Monitor Audio Bronze C | Monitor Audio Bronze BFX | Yamaha NSC120 | BK Monolith sub | Toshiba HD-EP35 HD-DVD | Samsung BD-P1400 BluRay Player | Pioneer DV-575 | Squeezebox3 | Virgin Media V+ Box
PC: Asus P5B | Core2duo 2.13GHz | 2GB DDR2 PC6400 | Inno3d iChill 7900GS | Auzentech X-Plosion 7.1 | 250GB | 500GB | NEC DVDRW | Dual AG Neovo 19" HTPC: | Core2Duo E6420 2.13GHz | 2GB DDR2 | 250GBx2 | Radeon X1300 | Terratec Aureon 7.1 | Windows MCE 2005 Laptop: 1.5GHz Centrino | 512MB | 60GB | 15" Wide TFT | Wifi | DVDRW |
|
|
|
|
01-07-2006, 10:42 AM
|
#7 (permalink) |
|
No more Mr Nice Guy.
Join Date: Jul 2003
Location: Sitting down, facing front
Posts: 9,529
Thanks: 6
Thanked 156 Times in 75 Posts
|
I just LOVE ringing up PIPEX tech support and listening to the recoreded message whilst I'm on hold:
"You can also get technical support by visiting our website at www.pipex.com..." If I could connect to the net I wouldn't be ringing bloody tech support, would I???!! Gah! 
|
|
|
|
|
01-07-2006, 11:02 AM
|
#8 (permalink) |
|
Has developed fish hoof.
Join Date: Jan 2006
Location: Clunk.org.uk
Posts: 10,102
Thanks: 251
Thanked 438 Times in 298 Posts
|
Originally Posted by Nick
yeah exactly!, there used to be a similar message on one of the NTL broadband phone lines telling you to check the service status on ntlworld.com.
anyway, phone is back on now, turned out to be some engineer had pulled our phone line out at the box on the road by accident. I am now sueing for hairstretch and behind the knee chaffing.
|
|
|
|
|
01-07-2006, 05:01 PM
|
#9 (permalink) |
|
HEXUS.social member
Join Date: Aug 2005
Location: Aberdeen
Posts: 12,138
Thanks: 172
Thanked 297 Times in 267 Posts
|
with BT you get compensation for every day your phone is out of commision. I don't see why this wouldn't be the same with any of the other providers.
|
|
|
|
02-07-2006, 12:40 AM
|
#10 (permalink) |
|
Banned
Join Date: May 2005
Location: Stafford, Midlands
Posts: 1,752
Thanks: 0
Thanked 0 Times in 0 Posts
|
Yeah, NTL's customer servive is a disgrace.
If you have no probs, thee great though. I think our cable has been upgraded again, must be 4Mb now or somet similar, downloading at 450kps now. When we first got it it was 512k, lol. |
|
|
|
|
02-07-2006, 09:29 AM
|
#11 (permalink) |
|
\,,/ >,< \,,/ DOWNLOAD 2007
Join Date: Aug 2005
Location: Cambridge, UK
Posts: 767
Thanks: 0
Thanked 1 Time in 1 Post
|
clunk push for compensation speaking of which i need to puch for compensation cos my internet died for like 3 days :@
EVE - Online ( TiMeZeRo225, Proper Emo )
|
|
|
|
|
02-07-2006, 09:50 AM
|
#12 (permalink) |
|
Far Superior To Meths
Join Date: Apr 2005
Location: London
Posts: 908
Thanks: 7
Thanked 6 Times in 4 Posts
|
homechoice ftw - their system has only been down twice since we switched - once was a major problem which knocked it out, don't know what it was but it was only one day. The other time was a planned one in the small hours of the morning, which they had been warning about for months - they were doing maintenence/upgrading software etc.
|
|
|
|
|
02-07-2006, 11:08 AM
|
#13 (permalink) |
|
Senior Member
Join Date: Jun 2004
Location: Oxford/London
Posts: 1,550
Thanks: 1
Thanked 1 Time in 1 Post
|
Originally Posted by Smokey21
2MBps packages have been upgraded to 4MBps yes.
What's a lot nicer for me anyway is that upstream has been boosted to 400kbps...real world about 500kbps where I live...good news for my little VPN
Originally Posted by Noni
|
|
|
|
|
03-07-2006, 11:52 AM
|
#14 (permalink) |
|
Senior Member
Join Date: Sep 2005
Posts: 290
Thanks: 4
Thanked 8 Times in 8 Posts
|
Originally Posted by Howard
Yep, Bulldog are the only company I've dealt with who actually had worse customer support than NTL....
On the plus side, they supposedly aren't signing up any new customers. |
|
|
|
|
03-07-2006, 12:33 PM
|
#15 (permalink) |
|
Senior Member
Join Date: Jul 2003
Posts: 1,074
Thanks: 3
Thanked 12 Times in 8 Posts
|
Never had a problem with NTL support yet (touchwood) been with the since cabletel.
Bro in law however had a nightmare with them when he moved house but it all got sorted in the end and they got a nice fat credit to their account for all the hassle they had. 
|
|
|
|
|
| Breadcrumb | ||||||
|
||||||
| Currently Active Users Viewing This Thread: 1 (0 members and 1 guests) | |
| Thread Tools | |
|
|
Similar Threads
|
||||
| Thread | Thread Starter | Forum | Replies | Last Post |
| ntl Wows | aidanjt | Networking and Broadband | 0 | 23-06-2006 12:30 AM |
| Bulldog or NTL? | dodgybob | Networking and Broadband | 26 | 15-06-2006 09:00 PM |
| NTL Digital | Lead_Head | |||
