Graphics Card Warranties (UK Only) - Let's see how good they really are *Look*

[Askew]

The ASUS one does not surprise me, but the Sapphire one did..

Guess it's wise to buy motherboards and GPUs from EVGA and Gigabyte then.

[rallfo]

ASUS's RMA has been notoriously sub-par but they've started offering resellers credits on faulty motherboards. I got a full refund no questions asked from dabs on a 3 year old MB with a dying VRM thanks to this new policy. So maybe they'll extend the policy to include graphics cards as well, or perhaps it already does? Anyone had experience RMAing an ASUS card recently?

[CustardInc]

Gigabyte - I RMA'd my 7950 via scan about a year ago, it took over a month and the fault wasn't fixed. Along the way I emailed GB, and they told me that the warranty is only via the reseller (reseller can send cards to GB for repair, I suppose). Same goes for Sapphire, at least for the UK, they offer 0 warranty.

[MrDLips]

Zotac seems to have the best out of the box term. Still not sure I'd go with them yet though.

[Obie]

I can vouch for Gigabyte RMA as they replaced my old 570 back in the day with no hesitation. It took about 15 working days but I was living in South-Afica at the time

[collateral]

ASUS's RMA has been notoriously sub-par but they've started offering resellers credits on faulty motherboards. I got a full refund no questions asked from dabs on a 3 year old MB with a dying VRM thanks to this new policy. So maybe they'll extend the policy to include graphics cards as well, or perhaps it already does? Anyone had experience RMAing an ASUS card recently?

I got a full refund from dabs after 2.8 years when my 670 OC2 died, it had like 2 weeks of warranty left. Was surprised as I had a bad experience with them when I tried to send back a mobo (directly to Asus, although this was 2008/9).

[Huyor]

Might have to go with Amazon for my next GPU purchase. Didn't realize the process was so simple in the long run! Good to see EVGA near the top of the table.

[Kovoet]

Asus are about the worst even though I love there product. In the middle one with Amazon they are so easy to deal with and I did the live chat at 23h30 in the evening

[pastymuncher]

EVGA will soon have a UK service centre according to the reps we have over at OCUK. If I remember right it starts around 1st December 2015.

[peterb]

Might have to go with Amazon for my next GPU purchase. Didn't realize the process was so simple in the long run! Good to see EVGA near the top of the table.

Well, they were 4 1/2 years ago when the thread was started....

[Danashcroft]

Asus really do have the worst, that I have experienced.

[iShadowLTu]

Wow I was thinking about ordering a Palit 980Ti. Forget that.

[Nelly.]

Updated the front page to reflect the announcement of EVGA's official press release on the new EVGA UK RMA centre. Everything else hasn't changed.

EVGA Introduces Customer Service Centre in United Kingdom

26th November 2015 – EVGA is proud to introduce a new service centre in United Kingdom to directly support local customers with a convenient United Kingdom shipping address. This new service centre will make it even easier for local customers to get support on their EVGA product with reduced shipping times, reduced rates and a local phone number for support.

"The UK is an extremely important market for EVGA and with our continued growth in the region, this is a way of saying thank you to all those customers who have supported EVGA to date", explains Marnie Sutton, Chief Operating Officer for EVGA Europe. "We pride ourselves as having the best support package in the business and don't want our customers to spend their hard earned cash on overseas calls and high shipping costs for returns or step-up deals".

This along with 24/7 EVGA Support, extended warranty services and the award winning EVGA Step-Up Program make it easy to see why EVGA support is considered among the best in the industry. EVGA customers located in United Kingdom can call 01788 247 298 for direct support from today onwards."

[raenur]

Useful thread. I am glad I purchased an EVGA card now. Also that I purchased from Amazon.

I can verify that returns direct to Amazon are very easy. I was able to get a refund for a used iPhone immediately even before I sent it back. Also easy to take any packages to collection points.

[nacasatu]

I know this is an old thread but I just wanted to say thank you for it.
I was having serious doubts about purchasing a fairly hefty PC build from UK suppliers, including 2 x 1080 Nvidia cards but after coming across this thread and actually testing out a return of a faulty power supply on an item I was having an issue with, which I bought from Amazon last year - they were absolutely fantastic to deal with, offered options of replacement of everything or full refund, including free shipping back to them of my faulty item.

I'm going to purchase the whole PC build through Amazon now.

You other retailers need to learn an awful lot about customer service and in particular replacements under warranty, if all I'm left with as an option is to send it back to you, then you return it to manufacturer for repair and I gotta wait a month or worse, really, what was the point at all in purchasing from you in the first place.

[treeroy]

I know this is an old thread but I just wanted to say thank you for it.
I was having serious doubts about purchasing a fairly hefty PC build from UK suppliers, including 2 x 1080 Nvidia cards but after coming across this thread and actually testing out a return of a faulty power supply on an item I was having an issue with, which I bought from Amazon last year - they were absolutely fantastic to deal with, offered options of replacement of everything or full refund, including free shipping back to them of my faulty item.

I'm going to purchase the whole PC build through Amazon now.

You other retailers need to learn an awful lot about customer service and in particular replacements under warranty, if all I'm left with as an option is to send it back to you, then you return it to manufacturer for repair and I gotta wait a month or worse, really, what was the point at all in purchasing from you in the first place.

Amazon is great, only thing is that graphics cards I find they don't have a great range, and they don't offer any PC hardware specific services like extra warranty, as far as I can tell.

But generally yeah, their after-sale support is fab, their CS is top notch. I work in a customer service centre for a large company and I hold Amazon in an extraordinarily high regard.