Not recent but: I bought a Gainward 7900GT (same company) card through Scan, returned to Scan 11 months later as it died.
I had a feeling the warrenty claim might take a while as the card was no longer in production, so bought myself a really cheap 8600gt to be getting on with. Glad I did as the claim took a couple of months to process in the end. I asked Scan what was happening with my claim, they gave Gainward distributers a nudge and got told to ship me a Palit 8800GT.
So, long delay, but card replaced with one that was 3 times faster so I came away feeling they did care about the customer. That goodwill gesture must have worked, as when I came to upgrade that card I bought a Palit GTX460, again through Scan