DVD Writer "Track following error"

[mikulas]

I have recently acquired a new DVD writer, my 4th in so many years.

It has been burning without problems for the last couple of days, however today it has been consistantly failing the burning process (at both 4x and 8x [using 8x Datasafe Discs]), as indicated in the Nero LOG below.

DMA is enabled (ignore the generic DVD-Rom, it is an emulator) on both the HDD and DVD Writer.

I am trying to just burn some anime avi's to the discs, in data mode, and have tried burning different files from different locations on the HDD.

Has anyone got any idea why this might be happening?


[Log Below]

Windows XP 5.1
IA32
WinAspi: File 'Wnaspi32.dll': Ver=4.57 (1008), size=48128 bytes, created 23/12/1997 01:23:24
ahead WinASPI: File 'C:\Program Files\Ahead\Nero\Wnaspi32.dll': Ver=2.0.1.74, size=164112 bytes, created 26/10/2004 17:35:32
Nero Version: 6.6.0.16
Internal Version: 6, 6, 0, 16b
(Nero Express)
Recorder: <HP DVD Writer 840b> Version: FF66 - HA 1 TA 0 - 6.6.0.16
Adapter driver: <atapi> HA 1
Drive buffer : 2048kB
Bus Type : default (0) -> ATAPI, detected: ATAPI
CD-ROM: <Generic DVD-ROM >Version: 1.0 - HA 2 TA 0 - 6.6.0.16
Adapter driver: <d347prt> HA 2

=== Scsi-Device-Map ===
DiskPeripheral : Maxtor 7L250R0 atapi Port 0 ID 0 DMA: On
CdRomPeripheral : HP DVD Writer 840b atapi Port 1 ID 0 DMA: On
CdRomPeripheral : Generic DVD-ROM 1.0 d347prt Port 2 ID 0 DMA: Off

=== CDRom-Device-Map ===
HP DVD Writer 840b G: CDRom0
Generic DVD-ROM I: CDRom1
=======================

AutoRun : 1
Excluded drive IDs:
WriteBufferSize: 83886080 (0) Byte
ShowDrvBufStat : 0
BUFE : 0
Physical memory : 1023MB (1048052kB)
Free physical memory: 583MB (597780kB)
Memory in use : 42 %
Uncached PFiles: 0x0
Use Inquiry : 1
Global Bus Type: default (0)
Check supported media : Disabled (0)

8.5.2006
ISO compilation
13:02:58 #1 Text 0 File Isodoc.cpp, Line 6356
Iso document burn settings
------------------------------------------
Determine maximum speed : FALSE
Simulate : FALSE
Write : TRUE
Finalize CD : TRUE
Multisession : FALSE
Burning mode : DAO
Mode : 1
ISO Level : 1 (Max. of 11 = 8 + 3 char)
Character set : ISO 9660
Joliet : TRUE
Allow pathdepth more than 8 directories : TRUE
Allow more than 255 characters in path : TRUE
Write ISO9660 ;1 file extensions : TRUE

13:02:58 #2 Text 0 File Reader.cpp, Line 127
Reader running

13:02:58 #3 Text 0 File Writer.cpp, Line 122
Writer HP DVD Writer 840b running

13:02:58 #4 ISO9660GEN -11 File geniso.cpp, Line 3309
First writeable address = 0 (0x00000000)

13:02:58 #5 Text 0 File Burncd.cpp, Line 3233
Turn on Disc-At-Once, using DVD media

13:02:58 #6 Text 0 File DlgWaitCD.cpp, Line 270
Last possible write address on media: 2295103 (510:01.28, 4482MB)
Last address to be written: 2162175 (480:29.00, 4222MB)

13:02:58 #7 Text 0 File DlgWaitCD.cpp, Line 282
Write in overburning mode: NO (enabled: CD)

13:02:58 #8 Text 0 File DlgWaitCD.cpp, Line 2483
Recorder: HP DVD Writer 840b, Media type: DVD+R
Disc Manufacturer ID: CMC MAG, Media Type ID: E01, Product revision number: 0
Disc Application Code: 0, Extended Information Indicators: 3

13:02:58 #9 Text 0 File DlgWaitCD.cpp, Line 448
>>> Protocol of DlgWaitCD activities: <<<
=========================================

13:02:58 #10 Text 0 File ThreadedTransferInterface.cpp, Line 838
Setup items (after recorder preparation)
0: TRM_DATA_MODE1 ()
2 indices, index0 (150) not provided
original disc pos #0 + 2162176 (2162176) = #2162176/480:29.1
relocatable, disc pos for caching/writing not required/ required, no patch infos
-> TRM_DATA_MODE1, 2048, config 0, wanted index0 0 blocks, length 2162176 blocks [HP DVD Writer 840b]
--------------------------------------------------------------

13:02:58 #11 Text 0 File ThreadedTransferInterface.cpp, Line 1051
Prepare recorder [HP DVD Writer 840b] for write in CUE-sheet-DAO
DAO infos:
==========
MCN: ""
TOCType: 0x00; Session Closed, disc fixated
Tracks 1 to 1:
1: TRM_DATA_MODE1, 2048/0x00, FilePos 0 0 4428136448, ISRC ""
DAO layout:
===========
__Start_|____Track_|_Idx_|_CtrlAdr_|_RecDep__________
0 | lead-in | 0 | 0x41 | 0x00
0 | 1 | 0 | 0x41 | 0x00
0 | 1 | 1 | 0x41 | 0x00
2162176 | lead-out | 1 | 0x41 | 0x00

13:02:58 #12 Phase 24 File dlgbrnst.cpp, Line 1832
Caching of files started

13:02:58 #13 Text 0 File Burncd.cpp, Line 4120
Cache writing successful.

13:02:58 #14 Phase 25 File dlgbrnst.cpp, Line 1832
Caching of files completed

13:02:59 #15 Phase 36 File dlgbrnst.cpp, Line 1832
Burn process started at 4x (5,540 KB/s)

13:02:59 #16 Text 0 File ThreadedTransferInterface.cpp, Line 2654
Verifying disc position of item 0 (relocatable, disc pos, no patch infos, orig at #0): write at #0

13:02:59 #17 Text 0 File Cdrdrv.cpp, Line 8862
---- DVD Structure: Physical Format Information (00h) ----
Layer: 0, Address: 0 (0 h), AGID: 0; Length: 2050
Book Type: DVD+R (10), Part Version: 1.0x (1)
Disc Size: 120 mm, Maximum Rate: <not specified> (F h)
Number of Layers: 1, Track Path: Parallel Track Path (PTP), Layer Type: recordable
Linear Density: 0,267 um/bit, Track Density: 0,74 um/track
Starting Physical Sector Number of Data Area: 30000 h (DVD-ROM, DVD-R/-RW, DVD+R/+RW)
End Physical Sector Number of Data Area: 26053F h
End Sector Number in Layer 0: 0 h (LBN: FFFD0000 h, 4193920 MB)
Data in Burst Cutting Area (BCA) does not exist
Disc Application Code: 0 / 0 h
Extended Information indicators: 3 h
Disc Manufacturer ID: CMC.MAG.
Media type ID: E01
Product revision number: 0
Number of Physical format information bytes in use in ADIP up to byte 63: 56
Media Specific [16..63]:
00 00 03 43 4D 43 20 4D - 41 47 00 45 30 31 00 38 ...CMC.MAG.E01.8
23 54 37 10 02 38 6A 02 - 88 67 15 15 0B 0B 08 08 #T7..8j..g......
01 19 1B 0C 0C 0C 0D 01 - 00 00 00 00 00 00 00 00 ................

13:02:59 #18 Text 0 File DVDPlusRW.cpp, Line 665
Start write address at LBA 0
DVD high compatibility mode: Yes

13:14:23 #19 SCSI -1119 File Cdrdrv.cpp, Line 1434
SCSI Exec, HA 1, TA 0, LUN 0, buffer 0x07B20000
Status: 0x04 (0x01, SCSI_ERR)
HA-Status 0x00 (0x00, OK)
TA-Status 0x02 (0x01, SCSI_TASTATUS_CHKCOND)
Sense Key: 0x04 (KEY_HARDWARE_ERROR)
Sense Code: 0x09
Sense Qual: 0x03
CDB Data: 0x2A 0x00 0x00 0x1A 0xD7 0x60 0x00 0x00 0x20 0x00 0x00 0x00
Sense Data: 0x70 0x00 0x04 0x00 0x00 0x00 0x00 0x0E
0x00 0x00 0x00 0x00 0x09 0x03

13:14:23 #20 CDR -1119 File Writer.cpp, Line 311
Track following error

13:14:23 #21 Text 0 File ThreadedTransfer.cpp, Line 228
all writers idle, stopping conversion

13:14:23 #22 Text 0 File ThreadedTransfer.cpp, Line 222
conversion idle, stopping reader

13:14:23 #23 Phase 38 File dlgbrnst.cpp, Line 1832
Burn process failed at 4x (5,540 KB/s)


Existing drivers:
File 'Drivers\ASPI32.SYS': Ver=4.57 (1008), size=23936 bytes, created 23/12/1997 02:02:46
File 'Drivers\PXHELP20.SYS': Ver=2.03.28a, size=20640 bytes, created 05/12/2005 06:12:26 (Prassi/Veritas driver for win 2K)
File 'Drivers\atapi.sys': Ver=5.1.2600.2180 (xpsp_sp2_rtm.040803-2158), size=95360 bytes, created 04/08/2004 06:59:42 (Adapter driver for rec)
File 'Drivers\d347prt.sys': Ver=3.47.0.0 built by: WinDDK, size=5248 bytes, created 22/08/2004 16:31:48 (Adapter driver for src)

Registry Keys:
HKLM\Software\Microsoft\Windows NT\CurrentVersion\WinLogon\AllocateCDROMs : 0 (Security Option)

[mikulas]

the error message in the log now reads:

14:56:46 #20 CDR -1093 File Writer.cpp, Line 311
No seek complete

[Max Tractor]

Have you tried another type media?

[mikulas]

actually, i havent, because I only have datasafe discs on me at the moment. I am going to pick up some different discs from the media office in a bit...

i have been using datasafe discs for something like 4 or 5 years, without problems, and it just seems bizzare that my new HP drive doesnt like them. (not to mention it was burning datasafe discs happily earlier)

it surely cant be firmware, (although I will see about updating it all the same), and from what I have seen around in posts i get the impression that it is likely hardware.

[Max Tractor]

Datasafe will use whatever dye they have, the dye can even vary from the same pack. Have you checked the mid on these discs?

[ultim8um]

I had a similar problem a couple of months ago when trying to burn a particular file(s) to DVD. Used a different DVD from another pack after two aborted attempts and it worked first time after that...

[mikulas]

I have located two other kinds of DVD+R discs (though they are both verbatim), and both have burnt without problems.

It looks like the media was the problem after all, so it looks like you were right, Max Tractor.

It also looks like I have almost 100 blank datasafe discs that I cannot depend on

I hope that this is the end of the matter, thanks very much for your helpful advice! I was rather quick to assume the worst!

[Max Tractor]

Certain brands use junk dye, they buy B/C/D/E Landfill, discs from the big manufacturers, overprint them, and sell them on as there own brand, it has been going on for years. Stick to Taiyo Yuden/Verbatims (MIJ) Stuff from Taiwan can be ok, Indian verbs can be questionable at times. Check over on cdfreaks media section and see what brand are using TY at any particular time