Savastore owner Watford Electronics hits the financial skids?

[Phill_es]

I am now wondering if I'll get a replacement Router for the faulty one I sent back on 7/2. I Know it got there as luckily I sent special delivery.

Thought the following may interest people:

"Globally is registered at Jessa House, Luton. Records at Companies House show this company was only incorporated under the company number 06083590, on 5 February 2007.

Then on 8 February, Watford Electronics, which is registered at Companies House under the company number 01609020, changed its name to Digital Pos Ltd.

The very same day, another company, Digital Pos Ltd, registered company number 058420602, then changed its name to Watford Electronics.

This company's registered address is also Jessa House, Luton. However, Digital Pos, (formerly Watford Electronics) had changed its registered company address in April 2006 from Jessa House, Luton, to Saffrey Champness, Beaufort House, 2 Beaufort Road, Clifton, Bristol."


Confused? I am

[Stoo]

It looks to me like they're shuffling the company details around to make it more difficult for the administration team to get any money out of it..

[Clunk]

Originally Posted by Phill_es

changed its name to Digital Pos Ltd.

As in Digital Peice of S? Ironically, that's what they sent me once.

[FoldHillFoods]

Originally Posted by DR

Copy of page from Savastore.com, as of 07-02-2007, 05:17 PM

You forgot the best bit ...

Originally Posted by Savastore

Information relating to warranty and returns procedures for existing Savastore.com customers whose products are not covered by a manufacturer’s warranty will be provided within the next 48 hours.

2 _weeks_ later and there's still no contact details about that! ! !

The old numbers where:
Cust/supp 0871 666 6606
Tech/supp 0871 666 0101
Major A/c Supp 0871 666 0102

However after just checking I can confirm this gives you a lovely recorded message reading out the statement form the website before hanging up. So no more info there then.

I put an order in at the end of November, and the wrong camera arrived (mis-pick), as well as a PC graphics being DoA (turned out to apparently be a memory seating issue).

These where both sent back within 2 working days of delivery (would have been next working day as delivered at 16:30 and most of the next day was spent trying to get W/Elec customer support to pick up the phone ...). To be fair once I did get through and did a couple of basic diagnostics over the phone (yes - things I'd already tried) they where very helpfill in getting me an RMA, and the 6 week repair time isn't too bad I suppose over Christmas - although I did have to keep chasing on this to get it moving.

Sounds like I've been very lucky to get the PC back at the end of January just before all this news broke. The camera was listed as out of stock, to be delivered in 1-2weeks (was like this from 1st week Decemeber, checking every week until the site closed) and so has still not been delivered. Sounds like this may have been from the supplier pulling credit.

Fortunately this is under a business account - and so we haven't actually lost out on the camera (as we don't pay until after the goods arrive), but it leaves a huge question mark over the support for the 7 Aries PCs we purchased over the last year.

Guess I'll just have to wait and see what globally say about that (although not too hopefull)!

Chris
Fold Hill Foods Ltd

[benstation]

Originally Posted by Bear_ona_bike

That kinda begs the question - is there any legal way to get Justice?

Probably yes, but the money's likely lost unless you paid using a credit card, in which case you may have a recourse through chargeback.

[Lenny_Nero]

I have not read this thread for a while but IMO its the management that are to blame with most places because they make the rules.

Having worked for a Rover main dealer in the past and some of the time I did worked on the front desk (if you came in to order/buy parts you would have seen someone like me) I was told that I had to up the retail price so that the management got to their target each month with less sales. So who is to blame there ?

The same way when someone rang up and asked about their parts I was to say the van was running late and would be there soon, even if the parts where not even ordered. Another shop I had to say that we always had something and then order it because we could get it biked in, but it would cost more.

Whose fault ?

I walked out of the rover dealers one day because I did not like doing that to some people (there is always the fool that deserves to be over charged and I also did not get any of the bonus.I got out of parts and went back to building engines, less harder work, but more fun and I don't have to deal with the public, or car sales men.

As for Saveastore or what ever its called now I don't think wee will see them again, I just thought today as I think about an order I have lost 2000+ sava points I was going to put to something.

[alexsim2005]

I knew it was a matter of time before this company would be financially in trouble, you can just tell when you walk into one of their shops.

[vinnyT]

Originally Posted by FoldHillFoods

...but it leaves a huge question mark over the support for the 7 Aries PCs we purchased over the last year.

Guess I'll just have to wait and see what globally say about that (although not too hopefull)!

Chris
Fold Hill Foods Ltd

If you paid by CC, then they are also liable for ant warrenty issues, if the company you bought from goes out of business.

This is certainly the case on a personal CC, but may also apply if you used a business CC.

[Savastore-scum]

Savastore were not in financial difficulty in fact they were far from that although profits were extremely low in comparison to that of recent years.
I believe the reason’s behind Savstore’s name change was to maximise profits for a bad year i.e screw the suppliers.
If a company does this in countries such as India the perpetrators swing for it, over here they get off Scott free as this government only supports large companies and screws the small ones with taxation.
Another problem with Savastore is the fact that they run two offices, If you order a new PC build via the internet or phone for some reason you speak to a very unhelpful person in Birmingham and then you collect your PC from Luton, consequently CHINESSE WHIPERS.
You ask for SATA hard drive you end up with IDE – enough said.
The MOST arrogant ignorant arguing fool I have ever dealt with was MARK FULLER who does not understand that the customer pays his wages and that the customer is always right.
I hope by the grace of God he is long gone by now and queuing up at the Job Centre looking for a job as a road sweeper as that’s all he is good for.

[Clunk]

Originally Posted by Savastore-scum

CHINESSE WHIPERS.

I think I've seen a few of her films

[nedmundo]

Has anyone heard any updates of what is happening with Savastore or Redten. Its over a month now since the financial crisis came to light. My Redten connection is still going strong however.

[FoldHillFoods]

Originally Posted by nedmundo

Has anyone heard any updates of what is happening with Savastore or Redten. Its over a month now since the financial crisis came to light. My Redten connection is still going strong however.

33 days on and the Savastore website is still proclaiming it will have info up on returns and warranties within 48 hours.

There are still people working there - as we've had someone from the credit department chasing an outstanding invoice. Politely replied that since the invoice included a PC with 6 years warranty then until the issue of whether they are going to honour that is resolved the invoice won't be paid. She said she'ld get someone to look into it straight away and get back to me - but that was on 28th February.

[GffMaC]

I just got this email from Wirginia Ciechanowska Wirginia at savastore.com

"Dear *****,



Thank you for your email to Customer Services.



Firstly, We would like apologise for the delay in responding to you, our Customer Services Team has been unavailable whilst Globally Ltd purchased the business of Watford Electronics Ltd.



Please accept this email as confirmation that your order cancellation request has been processed.



Yours sincerely



Savastore Customer Service



P.S. Unfortunately this email has been sent from an unattended mail box so please do not click reply as we won't be able to respond."

Gff

[vinnyT]

Nice you got an email, but it all still seems a bit hope, pray and fingers crossed to me.

[fcb]

I have been lurking on and off on this forum since Savastore went bust - the day they got my computer back for repair under warranty.
Registered here just to say that the credit card company I have a claim on rang me today to tell me that Savastore have been in touch. They have found my computer, it will be repaired and sent back. The question of continuing warranty is still open.
We live in hope.

[realmadridfan]

May be their credit rating was poor and if they change names. Computer's will say yes