Logitech Support FTW

[b0redom]

Normally people bitch and moan about support experiences, so I thought I'd let everyone know about a good experience.

I just bought a Logitech Harmony One remote and was having trouble getting it to select the component input on my TV. I called up Logitech Support:

Freephone 0800 number
Call answered within 2 'rings'
Knowledgable (I think Dutch) bloke picked up the phone and talked me through a couple of possible solutions

No scripting at all, very friendly, listened to what I had to say, and THEN suggested I try a couple of things. Assigned me a case reference number should what he suggested not work (I am at work now, so don't have the remote or TV).

I am absolutely gobsmacked. Even though I was a bit dubious about the price of the remote, the technical support more than makes up for it. I will buy Logitech products in the future wherever I can.

[Funkstar]

I've heard good things about logitech support before, although never had to use them myself.

Being a regular on the Slimdevices forum there have been a few threads about peoples disappointing support experiences, but one of the Logitech employees usually comes in and finds out why this has happened. there does seem to be a very good support culture in Logitech generally.

[dave87]

Just wish they'd update me as to when the MX Revolution is going to arrive (my MX1000 broke), its been raised since 03/10

[no_numb]

The support for the harmony remotes is excellent huge database of codes and great service

[mycarsavw]

http://forums.overclockers.co.uk/sho...&postcount=100

[PeterStoba]

Originally Posted by mycarsavw

http://forums.overclockers.co.uk/sho...&postcount=100

lmfao!

[matty-hodgson]

i have a Logitech G15.. i somehow managed to break a tiny little clip inside the space bar that holds that metal bar to control the pressing of the space bar. rang them up, explained my problem and he just instantly asked for my address and said he's gonna send one out in the post, free of charge. a week later it arrived. perfect

[PeterStoba]

Originally Posted by matty-hodgson

i have a Logitech G15.. i somehow managed to break a tiny little clip inside the space bar that holds that metal bar to control the pressing of the space bar. rang them up, explained my problem and he just instantly asked for my address and said he's gonna send one out in the post, free of charge. a week later it arrived. perfect

A space bar or keyboard?

[Blastuk]

what if my mx1000 was bought when they first came out and now the mouse doesn't charge? would they still offer a fix? lol.. serious question though.

[PeterStoba]

Originally Posted by Blastuk

what if my mx1000 was bought when they first came out and now the mouse doesn't charge? would they still offer a fix? lol.. serious question though.

Probably a replacement mouse of equivelant specifactions or something, depends if its in warranty though I'd say, still worth a try.

[matty-hodgson]

Originally Posted by PeterStoba

A space bar or keyboard?

oh sorry.. wasn't very clear there. oops.
he sent out a new space bar.

[Blastuk]

Originally Posted by PeterStoba

Probably a replacement mouse of equivelant specifactions or something, depends if its in warranty though I'd say, still worth a try.

probably not in warranty I guess.. wouldn't know where the receipt is now anyways :/

[shadowmaster]

Originally Posted by Blastuk

probably not in warranty I guess.. wouldn't know where the receipt is now anyways :/

You don't necessarily need a receipt. I had a G7 that went bust on me 2 years into its life but I didn't have a receipt as it was a gift. It was brand new when I got it so I just told them that and the guy was nice enough to send me a brand new G9 as long as I sent pictures of me smashing up my current G7.

Imo arguably the easiest warranty/rma service I have ever dealt with. However I still cant believe some idiots take advantage of it, regardless though it one of Logitech's best qualities and I hope they don't change it.