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Amazon and EVGA
I've had great service from Sapphire and Gigabyte, not great service from Sony, average from MSoft.
Asus is the worst. Amazon is the best next to scan.
"A society grows great when old men plant trees whose shade they know they shall never sit in."
I have had good experiences with both Samsung (SSD) and Western Digital (hard drive). In both cases I phoned them and received advanced replacements next day for dead/dying drives. This let me salvage data and return the faulty items. Amazon are usually good for "no quibble" returns, and many Amazon marketplace sellers are surprisingly reasonable too - I suspect the fear of bad reviews holds much sway!
Conversely, PC component sellers (I use most of the big ones) tend to be pretty awful, holding on to items for a month or more "awaiting replacement". As some have said, Scan are amongst the better ones, but I've had bad experiences with them too - I'm looking at a motherboard on the shelf that came back "repaired" but still had the original fault. Aria were awful for that, and MD not much better. Haven't had cause to use Overclockers returns yet, but an "iffy" RX480 may be about to change that
Edit: Forgot to mention Solwise, who were happy to replace (for free) a bricked powerline network adapter (failed firmware update) *outside* of warranty.
Last edited by Irien; 19-03-2017 at 12:19 AM.
It is easier for me to point out to me one of the worst costumer support: Microsoft.
Never go on their Support pages, the reply you get are 99% of the time useless and often not relevant to the issue. Probably heavily automated too.
Scan.co.uk
Amazon though I consider it "online retail" rather than what I think of when talking about "tech companies".
Outdoor Tech, who only sell a handful of niche products was, is the most recent company I had to deal with and was highly responsive in both communicating and replacing something I had issues with so they get a thumb up.
Microsoft get a thumb down (or diagonally down only because I did manage to speak with someone who was polite, but was no help at all) because they couldn't resolve a very simple issue with an account I had (basically my account was breached and the perpetrator registered an address from Russia and I asked to have that address removed but somehow they couldn't do so. So I ended up just overwriting it with a dummy address, but it is silly I am stuck having to do that (since I have no intention registering another billing address with them, I wasn't going to put my real address there).
Creative gets my thumb down as a company overall, but I can't deny that I also had one of the smoothest RMA experience with them many years ago, so while I am not sure if it is still applicable today, I need to give the CS a thumb up.
I can't give Scan the thumbs up because while the items usually arrive in a timely manner, I do not recall a single instance (out of admittedly very few required) where they dealt with an RMA request in a satisfactory manner. Usually they just refer me to the retailer (e.g. the Creative case above), but I also had the most stressful RMA experience with them a very long time ago (admittedly, they seem to have improved).
Excelent experience with EVGA and Fractal Design
Has to be Amazon for me, their regular support has been ace, but we've had near ~£70 of free items from them over the past year as theres a new build of houses in the next town over with an *extremely* similar address. Every time i've phoned up to report a wrongly delivered parcel i've just been told to keep it
Ubisoft's uplay support has been very good, with the caveat that every single support case required was caused by them in the first place by their terrible DRM repeatedly locking me out of games...
Given that we're apparently including Scan, etc, I'll include John Lewis for tech kit.
I bought a Samsung TV about 3 years ago. JL add a 3-yr guarantee, at no charge.
So, a few days ago, the backlighting failed on the top third of the screen. I ran JL on Friday, they took details and asked when it was convenient for an engineer to visit, to either fix or, if need be, remove to workshop. Turns out they supply a loan set if that happens.
If not repairable, they apparently replace the set or, given the age, a contribution to a new set with a pro-rata for use. I asked for engineer on Wednesday, and that's when the engineer is now coming.
Given that it works out as described, I can't fault that, for a FREE 5-yr warranty.
Proshop.dk great customer service as well, used that place for like 15-20 years or so when getting hardware for use.
Unfortunately I never really had to use customer service as never really had any errors with my hardware had a couple of PSUs burning out in the past but each had run for a few years so too much of a problem starting up some RMA case for especially because would be easier to get a new one to replace the broken one with.
One case though I got some ram but could only fit half the amount proper due to lack of space so they told me just use the half amount until we get some low profile ram and told me as soon as had recieved it just to ship back the high profile ram, worked flawlesly and was not without a system for that period of time though only had half the amount of ram, but still large of them let me keep it for use untill had the replacement at hand
Viewsonic. My Led monitor went bad. They replaced that with a new one immediately. Considering my remote location with no reliable couriers, I will rate them with Platinum rating. They even lost(damaged) I brand new monitor during transportation (broken panel), still they replaced my monitor with another one.
Last edited by bgmrg; 19-03-2017 at 08:13 PM.
In no particular order:
• Amazon (always quick replies with high level of understanding)
• Scan (as they go above and beyond in terms of trying to help)
• Corsair (as they do pride themselves on this)
• Crucial (for similar reasons to Corsair)
• Razer (as they replaced several of my old mice before I switched to Evoluent mice)
• OCZ (back in the day, before they got eaten up, they were pioneers of amazing customer service)
Corsair for me.
I managed to break my Corsair headset, told them exactly what happened, not long after, I received a new one back, only caveat was I had to send my none working one back to them.
Originally Posted by TAKTAK
It didn't fall off, it merely became insufficient at it's purpose and got a bit droopy...
Epson and Logitech are my 2 best experiences. Failed Printer replaced outside warranty time, Failed keyboard - not required to send old one back and very quick replacements provided.
Being from Canada, a huge problem with most otherwise excellent companies in that it costs 30,00 to ship the failed part to RMA in the US, also taking longer to get returns. EVGA PSU failed - very professional, prompt no complaints other than having to pay the high shipping - 1 way.
Power Color Canada has some excellent people, but their RMA experience for me was the biggest warranty nightmare of any failed part in my life, and I have had a lot. Even tryig to get a response from emailing several Power color sites was brutal - I was fortunate to have had a personal email from the 'devils club' Canada in my history- That fellow was amazingly prompt and courteous and got the process rolling, but it took weeks after this to get a resolution ... Just try find where to submit a Canadian RMA on any of their sites ...
Not that it's tech I think you'd have to go a long way to beat B&Q, store wise never a problem .... customer serviices thats another matter
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