Ofcom proposes mobile network provider switching via text

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You won't have to talk to 'retentions'. And an online alternative form will be available.

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Read more.

Sounds great, it's extremely infuriating to spend ages on the phone trying to cancel and then eventually they magic a deal that just matches what you were planning to switch to and you realise 30 minutes of your life has gone that you'll never get back.

this certanly would be great news and needed for every other industry 3months ive spent getting away from bt. 40 min hold just to speak to adviser everytime is ridiculous

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Originally Posted by KrisWragg

Sounds great, it's extremely infuriating to spend ages on the phone trying to cancel and then eventually they magic a deal that just matches what you were planning to switch to and you realise 30 minutes of your life has gone that you'll never get back.

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so now you will be able to spend more money while not losing 30min of your life

yeah, sounds like improvement...

will they add an option for "make me a decent offer or I'm gone"? Retentions does have some benefit (at times).

Automating the process, with no opportunity to make better offers, is a good thing. If they can make a better offer when someone wants to leave, they can jack up prices for most and give the few that put in the 30 mins on hold a deal closer to the actual cost. With no opportunity to offer better deals, the only way they can stop people switching is by keeping all contracts competitive with their rivals

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Originally Posted by HEXUS

Ofcom research suggests that of the 2.5 million people who changed mobile provider said they experienced at least one major problem when switching. That's 38 per cent of all the switches from last year.

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Think there's a figure missing here.

Seems to work well for Gas&Electricity companies, hope it pans out.