Results 1 to 8 of 8

Thread: Ofcom proposes mobile network provider switching via text

  1. #1
    HEXUS.admin
    Join Date
    Apr 2005
    Posts
    25,968
    Thanks
    0
    Thanked
    1,394 times in 522 posts

    Ofcom proposes mobile network provider switching via text

    You won't have to talk to 'retentions'. And an online alternative form will be available.
    Read more.

  2. #2
    Member
    Join Date
    Sep 2012
    Location
    Worksop
    Posts
    134
    Thanks
    1
    Thanked
    14 times in 12 posts
    • KrisWragg's system
      • Motherboard:
      • Asrock X370 Taichi
      • CPU:
      • AMD 1700X @ 3.7Ghz
      • Memory:
      • 32GB Corsair Vengeance
      • Storage:
      • 500GB 950 Evo + 500GB 850 Evo
      • Graphics card(s):
      • R9 290 @ 1.1Ghz
      • PSU:
      • Seasonic Platinum 660W
      • Case:
      • Fractal Design Define S
      • Operating System:
      • Windows 10 Pro 64bit
      • Monitor(s):
      • 2 x Dell U2713HM
      • Internet:
      • Plusnet 78mbit down / 20mbit up

    Re: Ofcom proposes mobile network provider switching via text

    Sounds great, it's extremely infuriating to spend ages on the phone trying to cancel and then eventually they magic a deal that just matches what you were planning to switch to and you realise 30 minutes of your life has gone that you'll never get back.

  3. #3
    Registered+
    Join Date
    May 2017
    Posts
    21
    Thanks
    0
    Thanked
    2 times in 2 posts

    Re: Ofcom proposes mobile network provider switching via text

    this certanly would be great news and needed for every other industry 3months ive spent getting away from bt. 40 min hold just to speak to adviser everytime is ridiculous

  4. #4
    Senior Member
    Join Date
    Nov 2014
    Location
    Redditch, United Kingdom
    Posts
    254
    Thanks
    4
    Thanked
    4 times in 3 posts
    • aniilv's system
      • Motherboard:
      • Gigabyte B85
      • CPU:
      • i5-4570
      • Memory:
      • 8GB
      • Storage:
      • 160GB Raptor 10k rpm
      • Graphics card(s):
      • MSI 760GTX 2GB
      • PSU:
      • 550W Gigabyte
      • Case:
      • Antec
      • Operating System:
      • Win 7

    Re: Ofcom proposes mobile network provider switching via text

    Quote Originally Posted by KrisWragg View Post
    Sounds great, it's extremely infuriating to spend ages on the phone trying to cancel and then eventually they magic a deal that just matches what you were planning to switch to and you realise 30 minutes of your life has gone that you'll never get back.
    so now you will be able to spend more money while not losing 30min of your life

    yeah, sounds like improvement...

  5. #5
    Senior Member
    Join Date
    Nov 2009
    Posts
    4,098
    Thanks
    963
    Thanked
    506 times in 393 posts
    • ik9000's system
      • Motherboard:
      • Asus P7H55-M/USB3
      • CPU:
      • i7-870, Prolimatech Megahalems, 2x Akasa Apache 120mm
      • Memory:
      • 4x4GB Corsair Vengeance 2133 11-11-11-27
      • Storage:
      • 2x256GB Samsung 840-Pro, 1TB Seagate 7200.12, 1TB Seagate ES.2
      • Graphics card(s):
      • Gigabyte GTX 460 1GB SuperOverClocked
      • PSU:
      • NZXT Hale 90 750w
      • Case:
      • BitFenix Survivor + Bitfenix spectre LED fans, LG BluRay R/W optical drive
      • Operating System:
      • Windows 7 Professional
      • Monitor(s):
      • Dell U2311h 1920x1080
      • Internet:
      • 200Mb/s Fibre and 4G wifi

    Re: Ofcom proposes mobile network provider switching via text

    will they add an option for "make me a decent offer or I'm gone"? Retentions does have some benefit (at times).

  6. #6
    Senior Member
    Join Date
    May 2014
    Posts
    768
    Thanks
    130
    Thanked
    36 times in 33 posts
    • Xlucine's system
      • Motherboard:
      • Gigabyte Z97MX Gaming 5
      • CPU:
      • i5 4690K @stock, until I upgrade my graphics
      • Memory:
      • 8GB @2133 11-11-11-27
      • Storage:
      • Crucial MX500 512GB, 2TB storage
      • Graphics card(s):
      • Gigabyte 750ti OC
      • PSU:
      • Seasonic S12G-550
      • Case:
      • Silverstone TJ08-E

    Re: Ofcom proposes mobile network provider switching via text

    Automating the process, with no opportunity to make better offers, is a good thing. If they can make a better offer when someone wants to leave, they can jack up prices for most and give the few that put in the 30 mins on hold a deal closer to the actual cost. With no opportunity to offer better deals, the only way they can stop people switching is by keeping all contracts competitive with their rivals

  7. #7
    Cinnamon Roll
    Join Date
    Jan 2017
    Location
    Norfolk (Nowhereland)
    Posts
    240
    Thanks
    21
    Thanked
    6 times in 6 posts
    • Ozaron's system
      • Motherboard:
      • MSI Z170 SLI Plus
      • CPU:
      • i5-6600K @ 4.4GHz
      • Memory:
      • 16GB HyperX DDR4 2666MHz CL15
      • Storage:
      • Toshiba X300 4TB, WD Blue 1TB
      • Graphics card(s):
      • Sapphire R9 Fury Nitro
      • PSU:
      • Seasonic M12-II 620w
      • Case:
      • In Win 707 ATX
      • Operating System:
      • W10 Enterprise 64bit
      • Monitor(s):
      • BenQ GW2765HT
      • Internet:
      • Plusnet 8mb, actual 1.4mb

    Re: Ofcom proposes mobile network provider switching via text

    Quote Originally Posted by HEXUS View Post
    Ofcom research suggests that of the 2.5 million people who changed mobile provider said they experienced at least one major problem when switching. That's 38 per cent of all the switches from last year.
    Think there's a figure missing here.

  8. #8
    Ngt
    Ngt is offline
    Registered+
    Join Date
    May 2017
    Posts
    21
    Thanks
    0
    Thanked
    1 time in 1 post

    Re: Ofcom proposes mobile network provider switching via text

    Seems to work well for Gas&Electricity companies, hope it pans out.

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •