Page 1 of 2 12 LastLast
Results 1 to 16 of 23

Thread: Microsoft Surface Laptop scores zero for reparability

  1. #1
    HEXUS.admin
    Join Date
    Apr 2005
    Posts
    25,639
    Thanks
    0
    Thanked
    1,382 times in 518 posts

    Microsoft Surface Laptop scores zero for reparability

    "You can't get inside without inflicting a lot of damage" warn iFixIt experts.
    Read more.

  2. #2
    Senior Member
    Join Date
    Aug 2003
    Location
    Sunny Rugeley
    Posts
    1,739
    Thanks
    0
    Thanked
    42 times in 38 posts

    Re: Microsoft Surface Laptop scores zero for reparability

    It's a shame but many things are heading this way...
    Old puter - still good enuff till I save some pennies!

  3. #3
    Senior Member
    Join Date
    May 2014
    Posts
    321
    Thanks
    14
    Thanked
    19 times in 16 posts

    Re: Microsoft Surface Laptop scores zero for reparability

    It's cheaper this way and they're taking a leaf out of other manufacturers books by saving costs by form fitting.

  4. #4
    Not a good person scaryjim's Avatar
    Join Date
    Jan 2009
    Location
    Manchester
    Posts
    13,800
    Thanks
    1,089
    Thanked
    1,970 times in 1,648 posts
    • scaryjim's system
      • Motherboard:
      • HP Pavilion
      • CPU:
      • A10 4600M
      • Memory:
      • 2x 4GB DDR3-1600 SODIMM
      • Storage:
      • 1TB HDD
      • Graphics card(s):
      • Radeon HD7660G (IGP)
      • PSU:
      • Battery/HP 19v brick
      • Case:
      • HP Pavilion G6
      • Operating System:
      • Windows 10
      • Monitor(s):
      • 15" 1366x768 laptop panel

    Re: Microsoft Surface Laptop scores zero for reparability

    I'd be particularly annoyed that the battery replacement is "difficult and dangerous," as this is a laptop that Panos Pannay said would be give good service for a student throughout the whole of their university studies. That's at least 3 or 4 years isn't it?
    Why would you need to replace a laptop battery within 4 years? I've had my current laptop about 3 and a half years and the battery's still absolutely fine ... I'd be VERY surprised if it failed within the next six months...

  5. #5
    Now 100% Apple free cheesemp's Avatar
    Join Date
    Apr 2007
    Location
    Near the New forest
    Posts
    2,006
    Thanks
    114
    Thanked
    117 times in 78 posts
    • cheesemp's system
      • Motherboard:
      • Gigabyte Z77-D3H
      • CPU:
      • Intel i5 3570k @ 4.2
      • Memory:
      • 16gb Crucial Ballastix Elite DDR3 @1866
      • Storage:
      • 64Gb M4 + 240Gb arc100 + 500Gb HDD
      • Graphics card(s):
      • RX 480 8Gb Nitro+ OC
      • PSU:
      • Antec 650W Semi modular
      • Case:
      • Antec 300
      • Operating System:
      • Win 10
      • Monitor(s):
      • 23" Samsung LED
      • Internet:
      • FTTC ~30Mb

    Re: Microsoft Surface Laptop scores zero for reparability

    Quote Originally Posted by scaryjim View Post
    I'd be particularly annoyed that the battery replacement is "difficult and dangerous," as this is a laptop that Panos Pannay said would be give good service for a student throughout the whole of their university studies. That's at least 3 or 4 years isn't it?
    Why would you need to replace a laptop battery within 4 years? I've had my current laptop about 3 and a half years and the battery's still absolutely fine ... I'd be VERY surprised if it failed within the next six months...
    Depends how you use and its quality. I had a cheap lenovo battery fail in 7 months as I mainly used it plugged in yet my work lenovo (thinkpad line so higher end) that is used on battery all the time is fine 4 years on. I'd still not buy a laptop I couldn't replace the battery. I try not to do it with phones and they usually only have a two year life time for me...
    Trust

    Laptop : Lenovo G505s A8-5550m 8Gb 240Gb SSD Radeon HD 8550G + Radeon HD 8570M dual graphics

  6. #6
    Senior Member
    Join Date
    Feb 2016
    Location
    Cotswolds
    Posts
    510
    Thanks
    28
    Thanked
    58 times in 44 posts
    • wazzickle's system
      • Motherboard:
      • Asus Z170i Pro Gaming
      • CPU:
      • i5 7600
      • Memory:
      • 16Gb DDR4 HyperX Fury
      • Storage:
      • Samsung 850 Evo M.2 256GB (OS); 2 x Seagate 5+4 TB 2.5" HDD
      • Graphics card(s):
      • Intel Onboard HD 630
      • PSU:
      • Pico PSU 160W
      • Case:
      • Streacom FC8 Alpha OD
      • Operating System:
      • W10
      • Monitor(s):
      • Samsung UE50JU6800 4k TV
      • Internet:
      • Plusnet 80/20

    Re: Microsoft Surface Laptop scores zero for reparability

    Quote Originally Posted by scaryjim View Post
    Why would you need to replace a laptop battery within 4 years? I've had my current laptop about 3 and a half years and the battery's still absolutely fine ... I'd be VERY surprised if it failed within the next six months...
    Some (most, I'd imagine) don't pay any attention to extending the battery life of their laptops, same as most people don't keep their OS and background processes clean at all, leading to complaints that their laptop stops working well after even a year of ownership.

    Having said that, well-designed laptops shouldn't need opening for the sakes of maintenance, and opening for the sake of upgrades can be reasonably regarded as a perk - modularity costs more than a streamlined all-in-one manufacturing process.

  7. #7
    Not a good person scaryjim's Avatar
    Join Date
    Jan 2009
    Location
    Manchester
    Posts
    13,800
    Thanks
    1,089
    Thanked
    1,970 times in 1,648 posts
    • scaryjim's system
      • Motherboard:
      • HP Pavilion
      • CPU:
      • A10 4600M
      • Memory:
      • 2x 4GB DDR3-1600 SODIMM
      • Storage:
      • 1TB HDD
      • Graphics card(s):
      • Radeon HD7660G (IGP)
      • PSU:
      • Battery/HP 19v brick
      • Case:
      • HP Pavilion G6
      • Operating System:
      • Windows 10
      • Monitor(s):
      • 15" 1366x768 laptop panel

    Re: Microsoft Surface Laptop scores zero for reparability

    Quote Originally Posted by wazzickle View Post
    ... opening for the sake of upgrades can be reasonably regarded as a perk ...
    I think it's probably best to consider Surface devices as consumer electronics rather than PCs - which is a direction Microsoft has been wanting to take Windows devices for a few years now.

    Wonder how long the warranty on the battery is going to be ... if they're talking about the device lasting students through Uni I hope they're willing to back that up with a long warranty...

  8. #8
    Senior Member
    Join Date
    Aug 2003
    Location
    Sunny Rugeley
    Posts
    1,739
    Thanks
    0
    Thanked
    42 times in 38 posts

    Re: Microsoft Surface Laptop scores zero for reparability

    As said it depends on how much you use a battery they do have limited cycles. They will do an Apple and just replace the whole thing and refurb the components
    Old puter - still good enuff till I save some pennies!

  9. #9
    Senior Member
    Join Date
    Jun 2013
    Location
    MOMBASA
    Posts
    536
    Thanks
    1
    Thanked
    10 times in 9 posts

    Re: Microsoft Surface Laptop scores zero for reparability

    who buys a surface laptop? Do you expect me to leave an Aorus or Razer Blade for a surface

  10. #10
    Senior Member
    Join Date
    Nov 2013
    Location
    Kent
    Posts
    305
    Thanks
    0
    Thanked
    23 times in 16 posts
    • Brian224's system
      • Motherboard:
      • Gigabyte GA-Z68AP-D3
      • CPU:
      • Intel Core i5-2500K
      • Memory:
      • 8GB (2x4GB) Corsair Vengeance
      • Storage:
      • Samsung 840 SSD 120GB, Seagate 2TB HDD
      • Graphics card(s):
      • GTX760 4GB
      • PSU:
      • 650W EZCool Silent
      • Case:
      • Corsair Graphite 230T
      • Operating System:
      • Windows 8.1 Professional 64-bit
      • Monitor(s):
      • 3 x Acer G226HQLBbd
      • Internet:
      • 30 Mb cable (Virgin Media)

    Re: Microsoft Surface Laptop scores zero for reparability

    It depends perhaps on usage scenario. A business laptop will be written off in three years, so repairs or upgrades are unlikely to be considered. With no hard drive or SSD to remove, a corporate data security policy may require destruction of the whole machine, so resale value doesn't enter into the buying decision either

    At the other extreme, I no longer use a laptop enough to justify replacement, but value mine as a spare machine enough to repair it, so in ten years I have replaced the battery (twice), RAM and HDD (upgrades), video card, power jack and screen inverter. I am definitely not within the target market for a Surface Book - although I have no scruples about borrowing my wife's Surface Pro :-)

  11. #11
    Senior Member outwar6010's Avatar
    Join Date
    Oct 2011
    Location
    Sagittarius A
    Posts
    1,435
    Thanks
    191
    Thanked
    149 times in 99 posts
    • outwar6010's system
      • Motherboard:
      • asus p8z68 gen 3
      • CPU:
      • i5 2500k @ 3.4Ghz
      • Memory:
      • corsair 16gb ddr3 1600mhz
      • Storage:
      • 14ish tb of various drives
      • Graphics card(s):
      • msi gtx 970 3.5gb
      • PSU:
      • corsair ax 760
      • Case:
      • Fractal design arc xl
      • Operating System:
      • windows 8.1 home premium 64 bit
      • Monitor(s):
      • qnix qx2710led pls panel
      • Internet:
      • Plusnet 40Meg

    Re: Microsoft Surface Laptop scores zero for reparability

    Quote Originally Posted by scaryjim View Post
    I'd be particularly annoyed that the battery replacement is "difficult and dangerous," as this is a laptop that Panos Pannay said would be give good service for a student throughout the whole of their university studies. That's at least 3 or 4 years isn't it?
    Why would you need to replace a laptop battery within 4 years? I've had my current laptop about 3 and a half years and the battery's still absolutely fine ... I'd be VERY surprised if it failed within the next six months...
    Batteries have limited charge cycles and students use the laptops quite heavily and will most likely charge daily. I notice a difference of most things with batteries after around 2 years.
    Facts don't exist, only interpretations.

  12. #12
    Member
    Join Date
    Jan 2015
    Posts
    131
    Thanks
    0
    Thanked
    1 time in 1 post

    Re: Microsoft Surface Laptop scores zero for reparability

    Oh yeah... Non replaceable battery? Specially considering that from the 2 to 3 year warranty the battery is only covered for 6 months of that period, you might end up with an expensive paperweight in less than a year.

  13. #13
    Senior Member
    Join Date
    May 2014
    Posts
    321
    Thanks
    14
    Thanked
    19 times in 16 posts

    Re: Microsoft Surface Laptop scores zero for reparability

    Quote Originally Posted by Sunderas View Post
    Oh yeah... Non replaceable battery? Specially considering that from the 2 to 3 year warranty the battery is only covered for 6 months of that period, you might end up with an expensive paperweight in less than a year.
    Under EU law don't they have to provide a 3 year manufacturer warranty for electronics? And considering it's a consumer product it would have be judged as a whole and not on its component parts?

    Sealed units and all.

  14. #14
    Senior Member this_is_gav's Avatar
    Join Date
    Dec 2005
    Location
    Alnwick, Northumberland
    Posts
    4,795
    Thanks
    172
    Thanked
    243 times in 211 posts
    • this_is_gav's system
      • Motherboard:
      • DFI DK X58-T3eH6
      • CPU:
      • Intel i7 920
      • Memory:
      • 12GB Corsair 1333MHz C9
      • Storage:
      • 2xRaptor 150GB (RAID0 300GB), 2.5TB permanent storage
      • Graphics card(s):
      • Nvidia GTX 560 Ti 1GB
      • PSU:
      • Seasonic X-series
      • Case:
      • Lian-Li A70B
      • Operating System:
      • Windows 7 x64
      • Monitor(s):
      • Dell 2408WFP
      • Internet:
      • 8M ADSL24

    Re: Microsoft Surface Laptop scores zero for reparability

    Quote Originally Posted by scaryjim View Post
    I'd be particularly annoyed that the battery replacement is "difficult and dangerous," as this is a laptop that Panos Pannay said would be give good service for a student throughout the whole of their university studies. That's at least 3 or 4 years isn't it?
    Why would you need to replace a laptop battery within 4 years? I've had my current laptop about 3 and a half years and the battery's still absolutely fine ... I'd be VERY surprised if it failed within the next six months...
    Working in a school you'd be surprised at how poor some laptops batteries have become. We've entire series of laptops where the battery won't last an hour (down from perhaps 3 hours when bought) yet we had some Acer laptops from ~2008/2009 where we only needed to replace the battery a couple of years back (and they were refurbs!).

    The cheap Lenovo and HP laptops are particularly bad in my experience. It's almost as though they want you to replace the whole laptop regularly...

  15. #15
    Registered+
    Join Date
    Jan 2017
    Posts
    20
    Thanks
    0
    Thanked
    0 times in 0 posts

    Re: Microsoft Surface Laptop scores zero for reparability

    I guess there's a line between repairability and thinness, etc.

    Eventually repairs will die out - When robots and 3D printers can pop out thousands+ units with no need for human intervention, it'll eventually be so cheap and easy to get a whole new thing and recycle the old one that repairs might not be as needed as they are now

  16. #16
    Member
    Join Date
    Nov 2015
    Posts
    193
    Thanks
    2
    Thanked
    21 times in 15 posts

    Re: Microsoft Surface Laptop scores zero for reparability

    Quote Originally Posted by Tabbykatze View Post
    Under EU law don't they have to provide a 3 year manufacturer warranty for electronics? And considering it's a consumer product it would have be judged as a whole and not on its component parts?

    Sealed units and all.
    EG-RL 99/44 only covers things that deviate from product description, not expectations. In other words: if you product's battery lasts 1 hour instead of 3 hours after purchase, you get a replacement. But if the battery degraded normally from daily use, you have to rely on goodwill to get a replacement.

Page 1 of 2 12 LastLast

Thread Information

Users Browsing this Thread

There are currently 2 users browsing this thread. (1 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •