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Thread: Scan provides insight into 3XS workstation market

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    Scan provides insight into 3XS workstation market

    Lays groundwork for growth in burgeoning sector.
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    Re: Scan provides insight into 3XS workstation market

    We have been using Scan overclocked systems for our developer machines for a few years now.

    Mine was the first one we purchased, its a i7-5820k overclocked to 4.4Ghz

    We switched to these rather than dual socket Xeon desktops as we wanted plenty of threads whilst also having high speed single core as our compilation spends a lot of time linking which is single threaded, also some of the simulations our software runs are also partially single thread bound too.

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    Re: Scan provides insight into 3XS workstation market

    We very, very wary of Scan's returns policy. You will and can get stung.

    I recently, via Amazon, returned a DJI Mavic pro that, when faced with wind, was hesitant to move forward. The model, at that time, also had issues with SD cards getting stuck (128Gb sandisk) which also happened to my SD. There were also issues with muddy 1080p recordings which have since been fixed via a firmware update. Obviously a bit annoyed, I returned the item. Scan, for some odd reason, denied all evidence, including forum posts from others experiencing the same issues and stated that there were no issues with the device.

    Yeah, okay, whatever you say Scan. They refunded minus 20% (I think it was 20%) and, luckily, after complaining Amazon refunded the rest. All in all I got my money back but Scan did NOT make it easy. Be wary.

    I also recall a much earlier experience, with the company, over returning one faulty motherboard (Ordered two for builds with 1 not working) which didn't go well. Amazon is simply much easier to deal with direct.

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    Re: Scan provides insight into 3XS workstation market

    I agree excalibur, Scan's customer support has gone through the floor in the past few years.

    Most of our work business went through Scan but I think we suffered issues with RMAs and support with something like 4 out of the last 5 orders.

    My 'favourite' was a brand new Western Digital hard drive that had bad sectors everywhere. They agreed to the RMA, and after they tested it I received a message to say they were refusing the RMA on the basis of 'customer damage'. I asked for proof and they sent a picture of one corner (of solid steel) having a fairly decent dent in it. Now anyone that's handled a WD drive will know that the solid metal ends are pretty much indestructible, but they weren't accepting my pleas that it would be all-but impossible for a user to do, accidentally or otherwise. I resorted to filming myself flinging an old WD drive at the floor with maximum force over and over again and then showing the damage to the camera at the end - a few scratches was the only damage to the metal, and certainly no dent. Only when I showed them that video did they relent and accept the RMA "as a gesture of goodwill".

    Never again.

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    Jonj1611 (08-11-2017),virtuo (08-11-2017)

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    Re: Scan provides insight into 3XS workstation market

    Quote Originally Posted by this_is_gav View Post
    I resorted to filming myself flinging an old WD drive at the floor with maximum force over and over again and then showing the damage to the camera at the end - a few scratches was the only damage to the metal, and certainly no dent. Only when I showed them that video did they relent and accept the RMA "as a gesture of goodwill".
    Excellent, so, that's on youtube, yeah?

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    Re: Scan provides insight into 3XS workstation market

    Quote Originally Posted by virtuo View Post
    Excellent, so, that's on youtube, yeah?
    It was on Vimeo, but as private video out of respect to my employer. We've closed the channel since but I'm sure I'll still have the video somewhere.

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    Re: Scan provides insight into 3XS workstation market

    Oh sod it. The school doesn't even exist anymore (the area moved to 2-tier from 3-tier in the summer and all of the local middle schools closed as a result).

    I've removed our account manager's name from the start of the video. The term 'maximum force' was over the top, but still (I don't like appearing on video and I was shaking with anger at this point, so you'll excuse the blurred memory).


    Edit 13/11/17: removed video as everyone who needs to see it will have seen it by now and I don't want to cause an issue should I return to the County Council in the future.

    The after shot (click for full res):


    I've since learned it was a reinforced concrete floor, as I had the pleasure of working next to it while the builders next door tried in vain to machine out the old drains in preparation for the classroom reconfiguration for the primary school which was moving in once we left.

    I won't share Scan's photo of the defective drive as it's not my property, but they will no doubt still have it and are free to publish it if they think it helps defend their side of the story.
    Last edited by this_is_gav; 13-11-2017 at 01:46 PM.

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    Re: Scan provides insight into 3XS workstation market

    I'm in total agreement when people say Scan's customer support has gone through the floor in the past few years

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    Re: Scan provides insight into 3XS workstation market

    I can agree with that too.

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    Re: Scan provides insight into 3XS workstation market

    Yup, not the company they used to be, that's for sure.

    I've pretty much given up on ordering from them due to being treated atrociously a couple of times in a row (when my order history went back pages and thousands and thousands of pounds), there is absolutely ZERO customer loyalty from them, testing has become shoddy as hell.....and as others have stated, Amazon returns policy leaves scan looking like a rip-off merchant.
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    Re: Scan provides insight into 3XS workstation market

    Quote Originally Posted by excalibur1814 View Post
    We very, very wary of Scan's returns policy. You will and can get stung.

    I recently, via Amazon, returned a DJI Mavic pro that, when faced with wind, was hesitant to move forward. The model, at that time, also had issues with SD cards getting stuck (128Gb sandisk) which also happened to my SD. There were also issues with muddy 1080p recordings which have since been fixed via a firmware update. Obviously a bit annoyed, I returned the item. Scan, for some odd reason, denied all evidence, including forum posts from others experiencing the same issues and stated that there were no issues with the device.
    While I have some sympathy, I wouldn’t by something like that from anyone other than a specialist supplier, unless I was very familiar with the product to start with.

    Scan have a bit of a history of jumping on the latest bandwagon, about 10 years ago when smart phones were becoming popular, they set up a phone division, then when vaping became popular, they stated selling vaping products. Those are fairly simple things, but afaik, they don’t do those activities any more.

    Drones are the current gadget to go - scan are on the bandwagon, but do they offfer a range of spares, training, have actual experience other than selling a box? Will they still be supporting the product in three years time? I don’t know, but I wouldn’t bet on it.

    I’d rather pay more and know that I have specialist advice to hand from someone who has flown it and knows how it works and can supply spares.

    As for CS in general, I don’t know. I have never had a problem personally, but now for anything complex, I’d tend to go elsewhere, simply to avoid the risk of hassle that others have reported here. I’ sure that of the the thousands of transactions Scan process, the majority are hassle free and don’t need and RMA, but if something does go wrong, again I d rather pay a little more on the purchase price that consider taking out an additional limited time insurance policy to ensure I have a problem free RMA process.
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    Re: Scan provides insight into 3XS workstation market

    "While I have some sympathy, I wouldn’t by something like that from anyone other than a specialist supplier"

    I didn't need Scan's help as it was my fourth drone, at that time, so I just needed it to work. I would never, ever, have asked Scan for any further assistance as I honestly wouldn't expect any from any supplier (Amazon etc). What I would have liked is for them to take the evidence seriously and realise that I was returning for specific reasons/faults and not, "There's nothing wrong with it!"

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    Re: Scan provides insight into 3XS workstation market

    Quote Originally Posted by excalibur1814 View Post
    "While I have some sympathy, I wouldn’t by something like that from anyone other than a specialist supplier"
    I didn't need Scan's help as it was my fourth drone, at that time, so I just needed it to work. I would never, ever, have asked Scan for any further assistance as I honestly wouldn't expect any from any supplier (Amazon etc). What I would have liked is for them to take the evidence seriously and realise that I was returning for specific reasons/faults and not, "There's nothing wrong with it!"
    Sorry, my point was that if you buy a product from a specialist, they are more likely to understand the issue that you had and be able to reproduce it.

    I agree that generally you should be believed, but I guess there are instances of people less honest than you ‘playing the system’ or perhaps people with less experience than you returning it, not because the item is faulty, but simply because they didn’t understand how to use it properly or understand the capabilities and limitations. Obviously this doesn’t apply to you!

    You see instances of the latter in product reviews on (for example) Amazon where the reviewer gives a low score simply because they don’t understand the product. (Again, not in your case)
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