My 15 month old Bosch professional sander started to vibrate excessively at the weekend so I figured a bearing was on the way out as it has had a hard life sanding down cement based filler.
I logged into my Bosch account and couldn't find the damn thing anywhere, turns out I must have forgot to register it.
No problem I thought, being a loyal Bosch blue customer with 2 pages of products registered a quick phone call and I was sure I could get this sorted.
How wrong was I, some arrogant woman on the phone couldn't give a toss that I forgot to register the warranty and due to that it was only covered for a year, they would not budge even when I said I had been brand loyal for over a decade!
Talk about screwing me over for a simple registration oversight.
but of course we can offer a fixed price repair she said, starting at £50+VAT
I only paid £80 for it
anyway it turns out the so called quality professional range has some cheap crap far east LKF bearing in the swing plate, the bearing that takes the full force of the vibrations.... I can get this sent from China for a quid, yes a bleeding quid!
anyway, scooter works europe are sending me a nice SKF bearing for £3.05, £16 has been spent at Bosch for a rub plate & filter box I may as well swap while I have it in bits as it is scratched to death with the abrasives the felt pad has scrubbed into it and a new counterbalance as that has rubbed due to the bearing breaking cage breaking down so all the bearings were shoved into half the bearing, no wonder it vibrated so badly!
Rant over.