Do you think im being unreasonable?

[MD]

because even samsung admit they wouldnt touch me as its nearly 12 months old.

They would just send me to samsung.

Finally got a call back, apparently the return label is being sent tonight, lets hope it is.

Matt.

[Agent]

Freemans are legally obliged so get it sorted for you, they are liable, not Samsung.
12 months isn’t really relevant either. The sales of goods act allows for claims up to 6 years after purchase where there has been a breach of contract (and suffice to say that a TV being faulty in under a year certainly is).

http://www.dti.gov.uk/consumers/fact...page24700.html

I have loads of experience in this field, so shout if you need a hand.

[MD]

I know what the law is, but I would rather deal direct with Samsung and bat away thier excuses than have freemans take it back and send it to samsung for freemans to accept their excuses.

The problem for freemans is this TV is not available anymore.

The benefit for me is I get a new model in exchange

Matt.

[MD]

Well just to post an update, returns label arrived this Saturday gone, called UPS who collected on Monday, was delivered yesterday.

Just got a call from Samsung Logistics, they have a tv for me, a brand new Bordeaux model (woo!) thats going to be delivered this Friday.

Apparently I also get a new 1 year warranty with it too.

Samsung, you redeemed yourself well, at the very last minute you managed to restore faith, close call mind....

Matt.

[Funkstar]

fingers crossed for Friday then

They might have redeemed themselfes, but they took their sweet time about it.

[ferrim]

Hi Matt

I have also had a problem with Samsung which resulted in them giving me an exchange for my TV. I also had really bad customer services from them and still are to this date. I sent my TV back to them on Tuesday 2/1/2007 and they recieved on 3/1/2007 but unlike yourself i am still without a TV and they have not contacted me to explain more, plus if you try and contact the customer service team its not easy to speak to the right person to help.

Do you by any chance have the number for the logistics department that contacted you to arrange the replacement, thought I might be able to chase them up

Thanks

[markyp23]

Mate, just mention the sale of goods act and the small claims court and that'll soon get them to pull the finger out. It's not even a question of you being reasonable (which you are) because you are legally well within your rights to complain and demand it to be made working again (via repair or exchange).

[MD]

uhh this was in January?

I had the TV replaced months ago - mind you the new one does the same thing - just not as bad.

[poolking]

If it is still making the same noise, why not get a different make?

[MD]

already got a different make, I have two, but i have since found out the noise ins't coming from the TV but something else on this one.

Matt.