vodaphone cs dumb as a bag of hammers

[Elspuddy]

story is my sister got an abusive text today so she called plod, plod said to call up vodaphone and get the number blocked and to ask for an authaion form so plod can look into this text, trubble is the vodaphone cs agent said there is no sutch form and that it's the job of plod to do this, who is right ? oh also vodaphone dont block numbers!

[jimborae]

Originally Posted by Elspuddy

story is my sister got an abusive text today so she called plod, plod said to call up vodaphone and get the number blocked and to ask for an authaion form so plod can look into this text, trubble is the vodaphone cs agent said there is no sutch form and that it's the job of plod to do this, who is right ? oh also vodaphone dont block numbers!

No the policeman was lazy & dumb as a bag of spanners and it's spelt VODAFONE. CS agent was entirely correct and not many networks can block numbers on a customers phone.

The process is something like this, customer phones up telco to complain about abusive text, details are noted, customer needs to keep the text on the phone as evidence and go to police. Complaint made to police, customer get crime reference number. Police go to telco with a RIPA request and get details of sms sender, time & date. Police then decide what action to take, including the possibility of disconnecting the offending number, although telco can do this without police authority, usually only with repeat offenders though. Also the customer is usually offered a free number change

Most police dont like dealing with this type of crime and dont take it seriously.