O2 have completely screwed me over

[5cupa]

does anyone even know how to get O2 to sort out problems>?!!!!!!!!

they told me they were putting me onto one tarriff to keep me as a customer and then 3 months later have completely denied ever offering me such a good offer and stuck me onto another worse contract

i have spoken to customer services but they just end up making more and more mistakes on my bill etc

i have asked them to find the recording of the conversation for proof but no-one gets back to me....


any ideas

[Stoo]

Ask for your transfer code, than normally gets them moving fairly quickly in the right direction..

if not, change provider..

[streetster]

lol they cocked up my 'upgrade'.. they said they were going to give me 200mins and 500 texts for £15pm... instead i'm on my old contract (50mins, 500 texts) for £4pm I guess their cock-ups work both ways

[GFiSH]

They offered me the same thing, just waiting for my first bill to see if they're done it or nor.

[BUFF]

Originally Posted by streetster

lol they cocked up my 'upgrade'.. they said they were going to give me 200mins and 500 texts for £15pm... instead i'm on my old contract (50mins, 500 texts) for £4pm I guess their cock-ups work both ways

I get 200 mins & a small amount of texts for £8pm
worked great for 6 months but now every month I have to ring them up as they keep failing to apply the discount...
If it wasn't such a good deal I would be off.

[5cupa]

well apparantly the offer they gave me wont work with there computer system so I have to pay for a higher tarriff.

imagine a big bull in a field surrounded by lots of brown stuff

[Grey M@a]

Swap to t mobile their flext is basically giving their service away also the fact if you order through their site, what you see if what you pay for life Signing up myself in a weeks time and leaving rip off vodaphone

[adlech]

Writing a letter of complaint usually helps..mistakes always happen over the phone. Can't understand how they emply some of their telesales staff

[Neo_VR]

funnily enough ive never had a prob with O2 till this month, where my discount has "dissapeared"

[Ant]

I've been with o2 for over 2 years now on the same tariff. About a year ago they offered me different deal which at the time seemed good, so I gave them the ok to change my tariff. A year later they still haven't changed it! Okay, in the end, it did kind of suite me as I decided that I prefer my current tariff anyway. But still...

Their CS has not got the best reputation.

I'm due another upgrade now, and I plan on changing my tariff too. I just hope it goes through without a hitch.

[mcmiller]

i get a discount of £15 a month, takin my bill down from 35 to 20. Last month they took another 15 off as well as the original 15 and charged me £2 dunno how they worked it out but hey i aint gonna complain